October 12, 2021 | Pier 36, New York City

Doors open at 1PM



1:30 PM ET

Chase Garbarino, CEO, HqO

Cultivating Authentic Experiences

1:35 PM ET

Joseph Pine II, Author of The Experience Economy

External Keynote

Humans crave human connections. By curating environments that cultivate authentic experiences, we can give your lives meaning among our families, our friends, our communities ― and even our workplaces. In his keynote presentation, Joe Pine, best-selling author of The Experience Economy, will discuss why it is more important than ever for the workplace to become a hub for engaging and memorable interactions. Pine encourages businesses to apply the principles of experience staging to the workplace to create dramatic, personal, and even transformative experiences for both tenants and their employees. Only by breaking tradition and enhancing your space will you be able to ensure that your workplace is one that tenants love, creating a true destination that people will want to return to time and time again.

The Future of the Workplace is Connected Experiences

2:05 PM ET

Chase Garbarino, CEO, HqO

Opening Keynote


2:30 PM ET

The Evolution of Property Management

2:45 PM ET


Terri-lynn Mitchell, Senior Managing Director, Asset Services, Cushman & Wakefield

Panel Discussion


Chris Masotto, Vice President of Property Management, Columbia

Kayte Singleton, Associate Property Manager, Rubenstein Partners

Thomas Larance, Head of Experience Management, JLL

It is no secret that property managers have some of the most demanding roles. In this panel, property managers will discuss how their role is evolving to meet the demands of the new tenant, where they see the future of property management, and to succeed in the current market.

What Tenants Really Want

3:15 PM ET


Charlie Stephens, Host/Creator, PrimeTime VC and Leaders Live

Panel Discussion


Phil Kirschner, Workplace Strategy and Change Leader, McKinsey & Co.

Tenants are the backbone of the workplace. Thus, it is critical to understand how the modern office can provide for them. Hear from actual tenants and workplace experts on what they need to engage their employees, keep them safe, and remain productive.

The Birth of the Experience Manager

3:45 PM ET


Nora Hughes, Lead Product Researcher, HqO

Panel Discussion


Daisy Gauck, Senior Vice President, Hospitality at Work, a Lowe Company

Karen Allen, Community Manager, Hines

With the changing environment of CRE, property and workplace experiences have become a top priority for landlords. Join our panel to hear how industry experts are solely focused on creating unforgettable experiences for their tenants through a workplace people will love.

Using Data to Unleash Portfolio Potential

4:15 PM ET

Jacinda Lofland, Director of Customers & Community, Nuveen


The CRE industry is going through a critical transformation where smart, data-driven decisions are necessary to increase tenant satisfaction and maximize NOI. Learn how leading property teams use data to inform their decisions, the importance of tenant feedback, and more.

Creating Workplace Communities

4:45 PM ET


David Levitt, Reporter, Commercial Observer

Panel Discussion


David Himmel, Chief Operating Officer, Jamestown

Whitney Burns, Vice President, Global Client Strategy, Hines

Natalie Teear, Senior Vice President, Innovation, Sustainability and Social Impact, Hudson Pacific Properties

Closing Remarks & Reception

5:15 PM ET

Chase Garbarino, CEO, HqO