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Welcome to your merchant dashboard.

Signing up for order ahead at your building is fast and free – no long term contracts!

Please view the presentation below for more information.

 

Ready to get started?

Register your business information

  1. Please complete this form
    1. Are you in the UK? Complete this form
    2. Are you in the North America? Complete this form

Set-up your payment

  1. Navigate to Ritual Partner Portal via your initial email invite.
  2. Set up your password the first time you login, if not received your initial Partner Portal invite, please contact [email protected] and you will be provided with an account.
  3. Once logged in, click “Settings”,  “Finance Details” and hit the edit button to enter in all your payment details.

Set-up your menu

  • If you use a Toast POS
    • We use Chowly to complete our Toast POS system integrations. Complete the following steps to connect.
  • If you use a different POS system
    1. Send over your menu once you fill out the initial questionnaire. We will work with Ritual to get it completely uploaded.
    2. Once completed, the app team will set up your tablet, clarify any options if needed and ship it to your location with a user guide

 

Any questions we can help answer?

Overall app FAQs

 

  • Why participate in mobile order ahead?
    • Drive activity during low periods of traffic —  We are able to send targeted push notifications to tenants highlighting order ahead as well as offer a variety of convenient options: asap and scheduled order ahead and delivery, catering, and contactless dining via QR code or NFC tag.
    • Build loyalty with office tenants — Tenants will be able to order and pay through the app so they can skip the line when picking up.
    • Increase multi-sales — Online orders are generally ~20% larger than in-person ones.
  • What is Ritual?
    • Ritual is the third party who provides the “order ahead” functionality for your building’s app

 Payment FAQs

 

We use Stripe as our payment processing system. This is completely secure and all identity verification information is handled through their system.

  • How do I edit my bank information?
    • Login to the Ritual Partner Portal.
    • Click “Settings”,  “Finance Details” and hit the edit button to edit all your payment details.
  • What does my transaction fee include?
    • That fee includes all credit card processing fees.
  • How does a refund work?
    • Contact Ritual to request a refund for a customer. Steps to complete a refund can be found here. More details are here around the refund process.
  • How often is the payout?
    • Payouts are made weekly via Ritual. You can view your weekly payouts at anytime via the Partner Portal under “Weekly Payouts”.
  • Additional questions here.

Menu set-up FAQs

  • Tablet POS
    • General Questions
      • I have not received my tablet
      • Can I use an existing tablet that I am using for other order ahead or delivery systems?
        • Yes! As long as that tablet or device is and Android 6.0 or higher. You can simply download the Ritual Store Manager app from the Google Play store and log in.
      • How do I use my tablet?
      • How do I set up a printer?
      • How should I consolidate orders at the end of day?
        • We recommend talking to your POS provider to figure out the best way to manage this program based on your goals. If it’s crucial to track all orders that come in for your records, it might be best to process the orders that come in through the tablet as a $0.00 charge through your POS. If you’d prefer to keep the mobile ordering tablet separate from your POS, you may choose to simply print orders directly from the tablet instead of going through your POS.
    • Editing Menu Items
      • How do I turn off ordering?
        • Change your hours here.
      • How do I edit my menu?
        • Through the Ritual Partner Portal, you will be able to add and remove menu items and see order analytics. Additional information here
      • How do I mark an item out of stock?
      • Are menu updates made in real-time?
        • Yes
      • Is it possible to have items available at certain times?
        • Yes
    • Reporting
  • Toast POS
    • Are menu updates made in real-time?
      • No, this will be published overnight
    • Is it possible to route orders to different “prep” stations?
      • Yes, this can be done via Toast.

If you have additional questions please contact the app team at [email protected]