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Pricing

How pricing works.

HqO is priced on the value and outcomes you are after, not on a list of features. Every customer is at a different point in their AI journey, so pricing is aligned to where you are today and where you are taking your portfolio.

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Who each tier is for

Where are you in your AI journey?

Each package includes everything in the tier before it.

  1. 01

    Pilot

    Start consolidating. Start your AI journey.

    You are pulling data and workflows into one place and building the foundation to put AI and REX to work.

    Unlocks

    • The Digital Grid core
    • Service requests and resource booking
    • 2 REX seats
  2. 02

    Foundation

    One platform. One record for everything.

    Your executives already see it as a priority. Now it is about bringing everything in your portfolio ecosystem, tenants and vendors included, onto one platform and one record.

    Unlocks

    • Vendor portal and COI
    • Commerce and payments
    • 10 REX seats
  3. 03

    Integrated

    Map every process. Automate with leverage.

    You are mapping every process so AI can automate it. Your teams work with data every day and want best-in-class AI team training.

    Unlocks

    • Lifecycles and AI Concierge
    • Custom objects
    • 40 REX seats
  4. 04

    Enterprise

    AI is the strategy. Build the unfair advantage.

    AI is a top strategic priority, and your in-house team can use the technology to the full.

    Unlocks

    • Digital Grid API
    • Unlimited fields and objects
    • Custom integrations

How the tiers map to the levels of Autonomous Properties

The six levels of autonomy

Scroll sideways to see all six levels →

L0Analog
L1Aware
L2Unified
L3Assisted
L4Adaptive
L5Autonomous
Most CRE orgs today HqO today The destination
PilotL0 → L1
FoundationL1 → L3
IntegratedL3 → L4
EnterpriseL4 → L5

Packages

What is included at each tier.

Every suite and service, row by row. Where a row shows an amount, that is the allowance at that tier.

Suite and feature PilotFoundationIntegratedEnterprise
Portfolio Suite / Digital Grid
Buildings Included Included Included Included
Tenants Included Included Included Included
Users Included Included Included Included
Audiences Included Included Included Included
File Management (storage) 250 GB 1 TB 5 TB Unlimited
Vendors Not included Included Included Included
Lifecycles Not included Not included Included Included
Custom Fields Not included 50 200 Unlimited
Custom Objects Not included Not included 5 Unlimited
Digital Grid API Not included Not included Not included Included
Experience Suite
Content Included Included Included Included
Communications Included Included Included Included
Surveys Included Included Included Included
Leesman Survey Included Included Included Included
White-Label Web Included Included Included Included
Events Included Included Included Included
Leesman Data Not included Included Included Included
White-Label Mobile Not included Included Included Included
AI Concierge Not included Not included Included Included
Operations Suite
Service Requests Included Included Included Included
Resource Booking Included Included Included Included
Equipment Not included Included Included Included
Preventative Maintenance Not included Included Included Included
Accounting Integrations Not included Included Included Included
Security Suite
Visitor Management Included Included Included Included
Digital Access Not included Not included Included Included
Security Integrations Not included Not included Included Included
Vendor Suite
COI Not included Included Included Included
Vendor Portal Not included Included Included Included
Commerce Suite
Transactions Not included Included Included Included
Event Payment & Billing Not included Included Included Included
Service Request Payment & Billing Not included Included Included Included
Resource Booking Payment & Billing Not included Included Included Included
Credits Not included Included Included Included
Discounts Not included Included Included Included
Payment Providers Not included Included Included Included
REX Agent
REX Agent seats 2 10 40 Custom
HqO Services
Delivery & Build
Ontology setup Included Included Included Included
Data import Included Included Included Included
Workflow configuration Included Included Included Included
Custom field build Not included Included Included Included
Custom object build Not included Not included Included Included
Accounting integration Not included Included Included Included
Payment processing delivery Not included Included Included Included
Generally available integrations setup Not included Included Included Included
On-premise access delivery Not included Not included Included Included
Custom integrations Not included Not included Not included Included
Build projects 1 project Accounting + Custom Field + 2 projects + Custom Objects + AI Concierge + Security + 3 projects Custom
Training & Adoption
Virtual training Included Included Included Included
Help Center Included Included Included Included
Tenant onboarding Not included Included Included Included
Vendor onboarding Not included Included Included Included
Custom training materials Not included Not included Included Included
Onsite training Not included Not included Not included Included
Success & Account Management
Report Card setup & delivery Included Included Included Included
Executive Business Reviews Bi-annual Quarterly Quarterly Custom
Team Success Reviews Not included Included Included Included
HqOX Exec Membership 1 2 3 Custom
HqO Certification (team members certified) 2 10 40 Custom

A dash means not included at that tier. Enterprise is scoped to your portfolio.

What shapes your price

Priced to your portfolio, not a price list.

Every portfolio is different. Based on your asset mix, business model, and organizational capabilities, we align value by asset type, asset lifecycle, and the AI team you need. Pricing is designed to work across office, mixed-use, industrial, lab, multifamily, and more.

  1. 01

    Asset mix

    Aligned by asset type and lifecycle

    Office, mixed-use, industrial, lab, multifamily, and more each create value differently and move through their own lifecycle, from lease-up to stabilized operations to repositioning. Pricing follows how your assets perform.

    By building type
  2. 02

    Business model

    Aligned to how you earn

    Whether you own, operate, or serve tenants for a fee, the outcomes that matter are different. Pricing is built around the ones your model depends on.

    By business
  3. 03

    Organizational capabilities

    Aligned to your AI team needs

    Teams start from different places in their AI journey. We size the training, build, and success support to the team you have today and the one you are building.

    Levels of autonomy
See it by type

What is included

What each suite includes.

A suite is bought as a whole. The products below are what comes with it, labeled by maturity. HqOS, the operator's home, is included with the platform and never priced on its own.

Compare every suite

Get the number for your portfolio.

The Autonomous Property assessment maps your buildings to the suites that fit and puts the shape against your own portfolio. Free, formal, and yours to keep.

Get your Autonomous Property assessment
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