Is a Lack of Perspective Holding Your Building Back?

In today’s competitive CRE landscape, the biggest risk isn’t just outdated amenities or under-performing technology — it’s the Experience Gap. This is the growing divide between what tenants expect and what most properties actually deliver, and it’s costing the industry billions each year.

Without clear performance benchmarks, it’s easy to miss opportunities, waste budget on the wrong upgrades, or fall behind market expectations.

That’s where the HqO Experience Assessment comes in. Powered by Leesman’s global insights, the assessment helps you understand exactly how your building stacks up — and how wide your experience gap really is.

By taking the assessment you will learn how to:

  • Attract exceptional tenants by showcasing your strengths
  • Differentiate your property in a competitive market
  • Improve tenant satisfaction with data-driven recommendations
  • Close the Experience Gap with insights that guide smarter investments
Take the assessment now

 

Get in touch to take the HqO Property Assessment now

Real Estate Property Assessment

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Benchmark Your Building
and Uncover What’s Possible

The HqO Experience Assessment is the first of its kind—designed to measure and benchmark the full tenant experience, not just space or spend. It reveals your Experience Gap: the difference between what tenants expect and what your property delivers.

Unlike other tools, this free, no-strings-attached assessment gives you a detailed property report powered by global insights. You’ll see how your building compares to others in your market and get actionable recommendations to close the gap and drive strategic improvements.

Plus, our HqO REX Experts are available to walk you through your results and help you unlock the full value of your property’s tenant experience.

What Your Experience Assessment Report Tells You

Your report is more than just numbers—it’s a data-backed snapshot of how your building delivers on the tenant experience and where your Experience Gap lies compared to others in the market.

Powered by insights from HqO and Leesman (3M+ tenants across 8,000+ properties and over 1.5M employee responses), the score reflects performance across key experience categories like amenities, technology, services, and engagement.

See where your property stands, uncover gaps between expectation and delivery, and gain a clear path to closing the Experience Gap and improving the tenant experience.

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What drives the Experience Gap?

  • Rapidly evolving tenant expectations (demand for responsive service, flexible spaces, digital amenities) HqO
  • Slow adaptation in operations, legacy workflows, and infrastructure
  • Insufficient alignment across leasing, property management, and experience teams

Our assessment is engineered to help you benchmark across nine key dimensions and prioritize where to invest next.

Ready to Elevate
Your Property?

Take the first step toward maximizing your building’s performance, visibility, and value.

Take the assessment today
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