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Privacy Policy

DATE OF LAST REVISION: October 22, 2021

Welcome to the Privacy Policy of HqO, Inc (“HqO”, “we”, “us” and/or “our”). This Privacy Policy is provided by HqO and has been created to provide information about how we collect and process information through the HqO website (“the Site”), mobile applications (“App”), and services provided by us (the “HqO Services”), as well as from our business customers who use our business services (the “HqO Business Customer Services”). This Privacy Policy is divided into 3 parts depending on what type of user of the HqO services you are:

  1. Site visitors, who are individuals visiting our website to learn more about HqO, in which case the “HqO Privacy Policy for Site Visitors” applies to you;
  2. End-Users of HqO Services offered by HqO customers, in which case the “HqO Privacy Policy for End Users of HqO Services Offered by HqO Customers” applies to you; and
  3. HqO business customers, in which case the “HqO Privacy Policy for HqO Business Customers” applies to you

HqO Contact Information:

No matter what type of user you are, you have any questions about HqO’s Privacy Policy or the information practices of the HqO Services, or wish to exercise any of your data protection rights as described in the sections below, please email [email protected].

If you are a resident of the United Kingdom or European Economic Area, please note that we have appointed Julia Paolucci as our EU data protection representative. If you have any questions, please contact Julia Paolucci at [email protected].

(A) HqO Privacy Policy for Site Visitors

HqO, Inc., is the controller of your information collection through your use of our Site pursuant to the EU General Data Protection Regulation 2016/679, as applicable.

Please read this section of Privacy Policy to understand how we may process your information via your use of our Site. If you do not agree with how we process your information, please do not use the Site.

(B) HqO Privacy Policy for End-Users of HqO Services Offered by HqO Customers

To the extent that you are providing information via the mobile applications (“App”) in connection with your occupation or use of a building or particular physical space (“End-Users”) in which you live, visit or work, please note that HqO processes this information on behalf of our customers who are building or space owners (“Customer Data”) to provide HqO services, including access to the HqO Platform and Tenant Experience applications (the “HqO Services”) to you as an App End User. We are a processor when we process Customer Data, our customer is the data controller. This Privacy Policy explains the information collected from and about you as an End User of the App

Please read this Privacy Policy to understand how we and our Customers (together referred to herein as “we”) may process your information via your use of the HqO Services. If you do not agree with how we process your information, please do not use the HqO Services.

(C) HqO Privacy Policy for HqO Business Customers

If you are a business customer of HqO, HqO, Inc., is the controller of your information collected from and about you as part of our business customer services (“HqO Business Customer Services”).

Please read this Privacy Policy to understand how we may process your information via your use of our HqO Business Customer Services. If you do not agree with how we process your information, please do not use the HqO Business Customer Services. If you are a business customer that also uses the HqO Services through our App, or that uses our Site, please also see the privacy policies relevant to those services.