Operations by HqO
Unlock the Full Potential of Your Building Infrastructure
Digitize your building’s backbone. The Operations Suite is the first vertically-integrated, cloud-native Building Management System (BMS) that unifies HVAC, lighting, metering, vertical transport, and access control into a single, intelligent infrastructure. With seamless system integration and real-time insights, HqO makes managing your properties easier, smarter, and future-ready.
System Integration
One Platform for Every System
Legacy building systems are fragmented and complex. The Operations Suite brings everything together.
- Unified dashboard for real-time HVAC, lighting, metering, and elevator telemetry
- Plug-and-play onboarding via Symbiosy gateway or open API
- Protocol support for BACnet, Modbus, MQTT, and more
- Health diagnostics and integration registry to monitor system uptime
Operational Intelligence
Smarter Operations Start with Smarter Tools
The Operations Suite empowers engineers, vendors, and integrators with the capabilities they need to act fast, reduce costs, and improve uptime — from any location.
Fault Detection & Predictive Maintenance
See problems before they start. AI-powered fault detection and predictive insights reduce disruptions and extend equipment life.
- AI-powered fault classification and anomaly detection
- Predictive alerts for HVAC, lighting, or energy drift
- Intelligent recommendations to reduce Mean Time to Resolution (MTTR)
Portfolio Optimization
Smarter Systems, Smarter Assets
Turn infrastructure data into ESG compliance, energy savings, and strategic insight.
- Portfolio-wide visibility across all building systems
- Standardized data tagging using Brick Schema and Project Haystack
- Support for data licensing, reporting, and benchmarking
- Interoperability with HqO’s PXM and Intelligence modules
Resource Booking
Activate Spaces. Unlock New Value. Strengthen Relationships.
Activate building spaces dynamically and help tenants discover and reserve amenities like meeting rooms, flex desks, fitness centers, and event spaces with real-time availability.
- Configure hourly, half-day, or full-day rates to optimize amenity utilization and revenue with Flexible Pricing.
- Offer targeted incentives to reward loyalty, celebrate milestones, or drive adoption.
- Turn space usage into stronger tenant loyalty, deeper insights, and measurable financial outcomes.
Combining intuitive booking experiences with strategic operator controls elevates both tenant satisfaction and portfolio performance.
Service Execution
Operations that Exceed Expectations
The foundation of every great experience is great execution. Operations by HqO equips your property teams to respond, resolve, and report with speed and clarity across every building and touchpoint.
- Unified intake for service requests and work orders
- Vendor coordination and resource scheduling
- Real-time tracking of fulfillment, feedback, and follow-up
With streamlined workflows and portfolio-wide visibility, HqO helps you shift service delivery from a reactive cost center to a proactive value driver.
Access & Visitor Management
Credentialing That Works Like Your Teams Do
Forget disconnected access systems and cumbersome visitor policies. Powered by HqO’s PAIR technology, Operations makes access simple, secure, and innovative.
- Digital credentials and keys for seamless entry
- Visitor pre-registration, access provisioning, and tracking
- Identity management synced with your CRM and experience tools
From lobby check-in to suite-level control, every door opens to a better experience.
Built for Engineers, Trusted by CRE Leaders
Whether you’re overseeing one building or hundreds, HqO adapts to your scale and roles.
- Role-based control for engineers, integrators, and vendors
- Secure, encrypted data transmission and audit logging
- Open, modular architecture for rapid deployment
- Designed to reduce complexity — not add to it
Ready to Unify Your
Building Systems?
See how HqO’s Operations Suite can power smarter operations and higher-performing assets across your portfolio.
More like this
What is REX?
Legacy vs Experiential
