Leesman’s Mind the Gap Report

Leesman’s latest report gathers insights from 129 senior Corporate Real Estate leaders representing approximately 915 million sq. ft. of office space. It identifies where strategy, policy, and the market itself are falling short, and what it will take to close the distance between intent and experience.

The experience gap is the widening disconnect between what landlords are delivering and what tenants actually expect. This gap matters because employee experience shapes attraction, retention, performance, and organisational resilience. So, what will it take to close the distance between intent and experience?

Key Takeaways:

• Ambition and action aren’t aligned. 84% of leaders call experience their top priority, but only 27% actually factor it into site selection.
• Hybrid has stabilised, not improved. 60% of leaders admit they’ve only somewhat found the right balance — and most aren’t doing anything about it.
• The market is failing occupiers. Flexibility is the biggest unmet need, and only 1 in 10 landlords are seen as active or progressive partners.

Now is the time to mind the gap, but more importantly, act on it. Download the report today.