REX: CRE’s Accountability Framework

The Building Your CRE Accountability Framework for REX Success template helps your organization clarify who is responsible for delivering each part of the tenant experience. Through the REX Stakeholder Execution Matrix, it defines roles, KPIs, and tools across investors, asset managers, property managers, leasing teams, experience teams, and vendors.

This structure ensures alignment, transparency, and measurable accountability—so every team knows how their work contributes to creating a consistent, high-quality tenant experience.