Turn insight into impact with tenant journey mapping.
Tenant Journey Mapping visualizes every interaction a tenant (or persona) has with your organization from first contact to renewal or expansion.
The REX Tenant Lifecycle Operating System defines six core phases:
Attract → Convert → Onboard → Engage → Measure → Renew/Expand.
Each phase includes touchpoints, emotions, and responsible teams, helping property managers move from reactive service delivery to proactive experience orchestration.
Download the Tenant Journey Mapping Template to get started elevating the tenant experience today.