REX for Building Engineers:
Experience Starts with Systems
Trusted by HqO
Behind every great tenant experience is an engineer making it work.
From HVAC to lighting, access to connectivity—building engineers are the invisible force keeping the modern workplace running. But in most portfolios, their work is siloed, reactive, and disconnected from the experience strategy.
REX—Real Estate Experience—changes that.
REX is a platform model that unifies technology, data, and service delivery across every role. For building engineers, REX brings clarity, integration, and purpose—connecting physical systems to the tenant journey in real time.
Why Engineers Are Critical to REX
Experience isn’t just programming and amenities—it’s how the building feels, functions, and performs.
Without engineering integration:
- Access systems are disconnected from tenant identity
- HVAC, lighting, and controls operate in isolation
- Maintenance is reactive, not predictive
- Engineering effort goes unrecognized in tenant outcomes
REX solves this by making engineers part of the platform—not just behind the scenes.
What REX Enables for Building Engineers
What It Looks Like in Practice
With REX, building engineers:
- Monitor all critical building systems in real time
- Receive and close service requests through a unified platform
- Coordinate with experience teams for program-sensitive prep (e.g. heating before yoga class)
- Contribute data to quarterly business reviews and experience health reports
REX makes engineering an essential input in the full CRE operating model.
Get Started: REX Tools for Engineering Teams
Support your systems with:
- System of Record Audit – Know where critical data lives
- Platform Stack Inventory – Track integrations and close gaps
- Service Operations Checklist – Standardize engineering excellence
- Experience Activation Plan – Coordinate with teams for seamless physical support
Want to see how your systems power experience?
Get your REX Assessment and evaluate how your building’s engineering layer supports tenant satisfaction and operational performance.
With REX, building engineers move from reactive techs to experience technologists. You don’t just run the building—you make experience possible.
Want to know how your portfolio stacks up today?
Get a Free REX Assessment and measure your Experience Gap Score to see where your current strategy excels—and where you’re at risk of falling behind.
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