REX for Experience Managers:
The Front Line of Engagement
57% OF THE FORTUNE 100 TRUSTS HqO
Experience Managers are the heartbeat of modern commercial buildings.
They’re responsible for shaping the day-to-day interactions that define how tenants feel, connect, and engage with the space. But until now, most experience teams have operated without clear tools, metrics, or support.
REX—Real Estate Experience—changes that.
REX is a structured, tech-enabled operating system that empowers Experience Managers to create consistent, high-impact engagement across buildings. It transforms experience from an ad hoc program into a measurable, revenue-driving discipline.
Why Experience Managers Need REX
Experience leaders often face:
- Ambiguous responsibilities
- Little coordination with ops, marketing, or leasing
- No clear KPIs or renewal impact visibility
- Disconnected tools for programming, feedback, and reporting
REX gives Experience Managers clarity, structure, and influence. It positions them as a central driver of tenant loyalty and building performance.
What REX Enables for Experience Managers
What It Looks Like in Practice
With REX, Experience Managers:
- Launch and manage amenity programming calendars
- Own the onboarding journey for new tenants and users
- Serve as the primary listener and responder to tenant feedback
- Partner in quarterly business reviews with tenant champions
- Document and share engagement reports portfolio-wide
You’re not just creating moments—you’re building value.
Get Started: REX Tools for Experience Teams
Build your experience engine with:
- Amenity Programming Calendar – Plan, activate, and measure events
- Tenant Journey Template – Create meaningful lifecycle touchpoints
- Experience Activation Plan – Launch new initiatives with consistency
- Tenant Success Tracker – Measure the impact of your work on loyalty
Want to take your experience strategy to the next level?
Get your REX Assessment to evaluate your current experience maturity—and identify where to elevate your playbook.
REX gives Experience Managers a system, a seat at the table, and the tools to lead. You’re not just enhancing the office—you’re delivering the future of real estate.
Want to know how your portfolio stacks up today?
Get a Free REX Assessment and measure your Experience Gap Score to see where your current strategy excels—and where you’re at risk of falling behind.
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