Reading Time: 5 minutesThe introduction of a “new normal” – a wholesale change in how we navigate through our daily lives and how industries alter the way they conduct business – is just not that exceptional. In fact, the emergence of a new normal from time to time is, well, pretty normal. Sometimes, the new normal is a …
Frank Talks CRE: Managing ‘New’ Normals Is Not So New Read More »
Reading Time: 6 minutesWhat if we told you that the things you can’t always see about your office — such as the hidden data revealing how tenants really use your building — have the most influence on the success of your business, now and in the future? Differentiating with data is just the strategy to gain a leg …
Differentiating with Data: The Competitive Edge You’ve Been Searching For Read More »
Reading Time: 3 minutesNo two ways about it, the competitive environment has changed. An imposing new contender has swiftly entered the arena with swagger and clout that was unimaginable just a few short months ago. The challenger – remote working – is hardly new to the game. But when the pandemic began, the robust meeting solution technologies that …
Frank Talks CRE: Fighting Through the Pain Points Read More »
Reading Time: 4 minutesUpdate — July 2, 2020 A few years ago, when HqO was just a few months old, our CEO, Chase Garbarino, wrote this blog about the disconnect between office tenants and their landlords. At the time, HqO had just signed some of its first customers and had fewer than 5M sq. ft. in its total …
What Data Reveals About the Disconnect Between Office Tenants and Commercial Landlords Read More »
Reading Time: 4 minutesMany people are reluctant to return to their offices. For some it’s fear and for others it’s the flexibility of working from home. One thing is certain, though: people will return and when they do, it will be a different environment than the one they left. The expectations for an office experience are changing and …
8 Key Ways Contactless Features Should Fuel Your Building’s Back-to-Work Plan Read More »
Reading Time: 4 minutesThere was every reason to think that people would never come back. A devastating pandemic had stolen thousands of lives. Mass gatherings were banned, businesses failed, and the nation’s economy was left in tatters. But being the social animals that humans are, people did come back, and they returned in droves. Because they were fans. …
Reading Time: 3 minutesYour portfolio and your customers need more than an app: they need a comprehensive operating system that weaves all of your commercial office building technology and data together in one platform. Thursday, HqO Chief Technology Officer Dr. Jim Butler and Chief Revenue Officer Mark Rosenthal conducted a live webinar discussing HqOS technology, and how it …
The Technology CRE Really Cares About, and How It Impacts Your Return-to-Work Strategy Read More »
Reading Time: 3 minutesAt HqO, we talk a lot about the importance of owning the relationship with your customers, but in the digital age, a tenant experience platform can take it a step further: establishing a relationship in the first place. While it’s important to be able to understand your building occupants and tenants through data, communication is …
How to Use a Tenant Experience Platform for Communication Read More »
Reading Time: 3 minutesIf you’re new to the commercial real estate world, “proptech” is likely one of the buzzwords you’ve heard thrown around. But what is proptech for commercial real estate, and what exactly does it all mean? Here’s a quick breakdown of proptech companies, and how they are already giving commercial real estate (CRE) professionals a competitive …
Reading Time: 5 minutesWhat’s the goal of every business or investment? At its core, there are usually two things: to offer a product or service that a founder is passionate about through which they feel they can make a difference, and to make money. In short, you care about customer success. It’s really that simple, but executing is …
Why Happier Tenants and Employees Mean More Money in Your Pocket Read More »
Reading Time: 5 minutesLast month, HqO was proud to launch at London Wall Buildings (LWB) — our first European asset! As we geared up to introduce HqO to London, our Tenant Experience (TeX) team was facing a lot of uncertainty. Not only was this our first launch in a new city, but we were branching out into a …
Launching In London: A Familiar Challenge in a New City Read More »
Reading Time: 4 minutesWhy have separate apps for multiple tasks and needs when you can do it all in one place? At HqO, we’re obsessed with tenant experience, and with our tenant experience app we believe we can help improve tenant satisfaction by providing an app that provides centrally-located access to several of the services you need on …
Reading Time: 3 minutesComparing one tenant experience app to another can be a daunting task. The industry is relatively new, so there isn’t an abundance of third-party reviews on providers. Some providers promise the world and deliver only a small piece of it, so determining what is real and what isn’t can be murky. Finally, tenant experience applications have …
Reading Time: 4 minutesWOOOOOOOOO. THIS COOKIN’ IS GOOD!!!!!!!!!! I love to cook, and I actually like my own cooking a lot when I take the time to do it right. That being said, I’m not a chef. I am a software guy, and in software, we refer to using our own product in our daily lives as “eating …
Implementing Tenant Experience in My Own Building Read More »
Reading Time: 3 minutesOver the past 3 years, the commercial real estate industry has experienced immense change. This is mostly, if not fully, due to the rapid introduction of PropTech solutions. While these new tools are designed to deliver increased efficiency and value to their users, they can sometimes cause the opposite effect. New technology like this often …
Here’s How to Squeeze Every Bit of Value Out of New York Real Estate Tech Week Read More »