Why Generic CRMs Fail Commercial Real Estate
Reading Time: 4 minutesSalesforce can’t track leases, amenities, or building operations. Learn why CRE needs purpose-built CRM infrastructure, not generic software.
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The Hidden Tax of CRE’s Fragmented Tech Stack
Reading Time: 3 minutesYour tech stack isn’t saving you money. It’s costing you time, visibility, and competitive advantage.
Modern Comms: From Blasts to Journeys
Reading Time: 2 minutesIn commercial real estate, tenant communication is more than just an announcement — it’s a relationship. With HqO’s CRM for CRE, property teams can move beyond one-off email blasts to deliver personalized, lifecycle-driven messaging that builds trust, drives action, and strengthens the tenant journey. From onboarding and activation to expansion and renewal, HqO transforms every …
Resource Bookings & Events That Drive Outcomes
Reading Time: 2 minutesIn commercial real estate, resource bookings and events are more than just activities — they’re an operational signal. With HqO’s Operations Suite, property teams can connect people, places, and workflows to power seamless service and responsive operations that scale across the portfolio. Purpose-built for experiential landlords, HqO’s CRM for CRE unifies data, service, and experience …
Introducing HqO’s Tenant Web App: Your Digital Front Door for CRE
Reading Time: 2 minutesThe way people interact with buildings is changing — and so is HqO. This fall, we’re excited to unveil the Tenant Web App, part of our new CRM for CRE platform. Designed to make every building experience more personal, measurable, and connected, it’s the next evolution in how landlords and property teams engage with their …
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Closing the Experience Gap with REX
Reading Time: 2 minutesThe Future of Experiential CRE Commercial Real Estate (CRE) is at a crossroads. Decades of technological and market shifts have created a widening Experience Gap — the delta between what tenants need and what landlords deliver. This gap costs the industry billions every year and will determine which owners thrive in the next cycle. At …
Why CRE Needs a CRM
Reading Time: 2 minutesTenant expectations changed. CRE systems didn’t. In today’s commercial real estate (CRE) landscape, relationships—not square footage—drive value. Yet most property teams are still managing their most important asset, their tenants, through fragmented spreadsheets, siloed inboxes, and disconnected tools. Contacts live in personal phones. Leasing pipelines are scattered across systems. And tenant health—satisfaction, engagement, renewal risk—remains …
High-Performing Companies Need High-Performing Workplaces: The State of Workplace Experience in 2023
Reading Time: < 1 minuteIn 2022, the world adjusted to new ways of working, and many companies experimented with new and exciting technologies to optimize the workplace. In 2023, as the state of the market continues to evolve, new trends will undoubtedly start to emerge, but the latest data tells us that many employees are dissatisfied with their workplace …
Sarah Wright, Customer Success Manager
Reading Time: 6 minutesSarah Wright Customer Success Manager, HqO As Customer Success Manager, Sarah provides continual support to HqO customers to ensure they have the tools and tactical strategy needed to achieve their workplace experience goals. Prior to joining HqO, Sarah worked in customer and client-facing roles within the financial technology industry. She’s been with the company for …
Unpacking the Rise of Workplace Experience Technology
Reading Time: 2 minutesIt might be hard for us to imagine now, but it’s important to remember that the daily commute was once a non-negotiable fact of life. In fact, most employees once made serious life choices—choices about where to live, for example—based on the length and quality of their workplace commutes. That’s because, in the past, the …
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Partnering with HqO: Achieving Better Workplace Experiences
Reading Time: 3 minutesTime and time again, our clients tell us that the HqO Workplace Experience Platform™ consistently achieves higher engagement rates than others. In addition to our easy-to-use app and diverse programming options, we have a tried and tested implementation, onboarding, and launch process so you can bring more tenant users onboard in less time — and …
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Observations: Finding a Workplace Experience Strategy to Fit Your Employees’ Needs
Reading Time: 6 minutesThe Workplace. Who knew that the workplace—the location that used to bring us all together— would become the subject of so many divisive debates, specifically about how and where employees choose to work? Today, as the return-to-work conversations remain top-of-mind, it’s interesting to reminisce on the days where the workplace was considered to be the …
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Drinking Our Own Champagne
Reading Time: 4 minutes2022 has been a big year for HqO. After scaling globally into new markets, we worked with research firms to uncover important industry insights, and in June, we further expanded our reach by acquiring Leesman, the global leader in employee experience research. But the momentum didn’t stop there: later in the summer, we kept it …
Nick Whalen, Director of Engineering
Reading Time: 6 minutesNick Whalen Director of Engineering at HqO As Director of Engineering, Nick leads HqO’s Platform Integration teams and the Delivery Management organization. Before joining the company, he was an Engineering Manager at Bitsight, a Boston-based startup. Along with his work experience, Nick has a Masters of Science in Computer Science from Northeastern University, and a …
HqO: Leading the Workplace Experience Charge
Reading Time: 4 minutesHqO is transforming how people connect with each other and the places they work. The HqO Workplace Experience Platform makes it easy for companies and commercial property teams to engage with their end users to activate properties and improve tenant satisfaction. It also allows them to harness continuous data and analytics, helping them make better …