What Top Operators See
Reading Time: 3 minutesTrophy assets track tenant intelligence. Commodity space tracks occupancy. Why top-quartile portfolios operate differently.
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Your Next Move: A Consolidation Playbook for CRE Operators
Reading Time: 4 minutesA phased guide to CRE tech stack consolidation: audit tools, build on CRM foundation, manage change, and unlock compounding ROI.
Intelligence Is Infrastructure
Reading Time: 3 minutesExperience-led portfolios measure tenant behavior, predict churn, and optimize ROI. Intelligence compounds. Guesswork doesn’t.
From Point Solutions to Platform Thinking
Reading Time: 4 minutesPoint solutions create data islands. Platforms create network effects. Discover how unified infrastructure transforms CRE operations.
Quarterly Surveys Won’t Save You
Reading Time: 2 minutesMost landlords track occupancy while competitors measure tenant engagement, satisfaction, and churn risk in real time. Intelligence wins.
The Economics of Consolidation: A Platform ROI Framework
Reading Time: 4 minutesPlatform consolidation saves 35% on software spend while doubling efficiency. See the measurable ROI of unified CRE infrastructure.
Why Generic CRMs Fail Commercial Real Estate
Reading Time: 4 minutesSalesforce can’t track leases, amenities, or building operations. Learn why CRE needs purpose-built CRM infrastructure, not generic software.
The Hidden Tax of CRE’s Fragmented Tech Stack
Reading Time: 3 minutesYour tech stack isn’t saving you money. It’s costing you time, visibility, and competitive advantage.
Modern Comms: From Blasts to Journeys
Reading Time: 2 minutesIn commercial real estate, tenant communication is more than just an announcement — it’s a relationship. With HqO’s CRM for CRE, property teams can move beyond one-off email blasts to deliver personalized, lifecycle-driven messaging that builds trust, drives action, and strengthens the tenant journey. From onboarding and activation to expansion and renewal, HqO transforms every …
Resource Bookings & Events That Drive Outcomes
Reading Time: 2 minutesIn commercial real estate, resource bookings and events are more than just activities — they’re an operational signal. With HqO’s Operations Suite, property teams can connect people, places, and workflows to power seamless service and responsive operations that scale across the portfolio. Purpose-built for experiential landlords, HqO’s CRM for CRE unifies data, service, and experience …
Introducing HqO’s Tenant Web App: Your Digital Front Door for CRE
Reading Time: 2 minutesThe way people interact with buildings is changing — and so is HqO. This fall, we’re excited to unveil the Tenant Web App, part of our new CRM for CRE platform. Designed to make every building experience more personal, measurable, and connected, it’s the next evolution in how landlords and property teams engage with their …
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Closing the Experience Gap with REX
Reading Time: 2 minutesThe Future of Experiential CRE Commercial Real Estate (CRE) is at a crossroads. Decades of technological and market shifts have created a widening Experience Gap — the delta between what tenants need and what landlords deliver. This gap costs the industry billions every year and will determine which owners thrive in the next cycle. At …
Why CRE Needs a CRM
Reading Time: 2 minutesTenant expectations changed. CRE systems didn’t. In today’s commercial real estate (CRE) landscape, relationships—not square footage—drive value. Yet most property teams are still managing their most important asset, their tenants, through fragmented spreadsheets, siloed inboxes, and disconnected tools. Contacts live in personal phones. Leasing pipelines are scattered across systems. And tenant health—satisfaction, engagement, renewal risk—remains …
High-Performing Companies Need High-Performing Workplaces: The State of Workplace Experience in 2023
Reading Time: < 1 minuteIn 2022, the world adjusted to new ways of working, and many companies experimented with new and exciting technologies to optimize the workplace. In 2023, as the state of the market continues to evolve, new trends will undoubtedly start to emerge, but the latest data tells us that many employees are dissatisfied with their workplace …
Sarah Wright, Customer Success Manager
Reading Time: 6 minutesSarah Wright Customer Success Manager, HqO As Customer Success Manager, Sarah provides continual support to HqO customers to ensure they have the tools and tactical strategy needed to achieve their workplace experience goals. Prior to joining HqO, Sarah worked in customer and client-facing roles within the financial technology industry. She’s been with the company for …