The Latest REX Platform Releases (And What It Means for Your Portfolio)
January releases are live. Three updates that turn underutilized amenities into engagement drivers, give property teams operational flexibility, and surface the intelligence asset managers actually need.
Credits
Most portfolios have the same problem: amenities sitting empty while tenants complain there's nothing to do. The issue isn't the amenities. It's the friction between availability and utilization.
Credits solve this by giving landlords flexible monetization options that match how tenants actually want to engage. Assign credits to tenants or specific users. Automate distributions with recurring allocations and rollover options. Choose pricing models that fit your strategy: fixed rates, block pricing, or tiered structures.
The result: Property teams can drive utilization without constant manual intervention. Tenants get transparent access to resources they value. Asset managers see real-time data on what's being used and what's sitting idle.
What this means for you: Underutilized conference rooms, fitness centers, and event spaces become measurable engagement drivers. You'll finally know which amenities justify their cost and which are just nice-to-haves burning OpEx.
Paid Bookings in Admin
Property teams face this scenario constantly: a tenant needs to book a paid resource, but they're not set up in the system yet. Or they want to invoice it differently. Or the booking needs special handling.
Standard platforms force workarounds that waste time and create friction. HqO's Paid Bookings in Admin gives property teams three payment options directly from the admin interface: credits (if available), invoice, or waive payment.
What this means for you: Your property teams stop spending hours on booking logistics and start delivering the responsive service trophy tenants expect. Operational efficiency compounds across your portfolio when teams aren't stuck in manual processes.
Intelligence Feature Dashboards
Asset managers don't need more dashboards. They need insights that answer specific questions: Which tenants are engaged? Which are showing churn risk? What programming actually drives utilization? Which properties outperform and why?
Intelligence Feature Pages surface tenant engagement patterns that matter. They help you tailor programming based on real usage data, improve communications targeting, and identify tenant health signals before renewals become negotiations.
What this means for you: Stop guessing what tenants value. Use behavioral data to architect experience delivery that drives retention. Properties with robust intelligence don't discover churn risk when tenants give notice. They intervene months earlier with targeted engagement that prevents it.
The REX Advantage
These releases share a common thread: they're not standalone features. They're components of an integrated platform where every action enriches the system.
When tenants use Credits to book amenities, that usage data flows into Intelligence. Property teams see booking patterns in real-time. Asset managers benchmark utilization across portfolios. The platform learns which resources drive engagement and which don't justify their cost.
That's the difference between point solutions and platforms. Point solutions solve one problem. Platforms create compounding value where each component makes the others more powerful.
What's Next?
These January releases position your portfolio for the operational challenges ahead: maximizing amenity ROI, delivering responsive service at scale, and using intelligence to drive retention before churn happens.
If you're already using HqO, check your Help Hub for setup guides and demo videos. If you're not, the gap between your operations and what leading portfolios deliver just widened.
Request a demo to see how the HqO platform transforms portfolio operations.