From Reactive Operators to Experience Leaders
CRE Property Management, Reimagined with REX
Today’s tenants expect more than fast service and working lights. They expect hospitality, responsiveness, and digital-first support. The role of the property manager is evolving, from managing facilities to delivering consistent, high-quality tenant experiences.
But many property teams are stuck in reactive mode, buried in tickets, toggling between systems, and chasing compliance.
That’s where REX (Real Estate Experience) comes in. The first operating system built to help property managers lead with experience; it combines playbooks, workflows, and insights to help your teams streamline operations, elevate service, and deliver measurable value across every building.
Why Reactive Property Management Falls Short
Legacy property systems weren’t built for today’s tenant expectations.
Teams are often:
- Relying on siloed tools and outdated work order systems
- Offering inconsistent service experiences across buildings
- Operating without real-time feedback or engagement signals
- Lacking visibility into tenant satisfaction or renewal risk
The result? Slower response times, higher churn, and buildings that underperform, despite great effort.
REX empowers your teams to shift from reactive operations to proactive experience delivery, turning service moments into strategic value.
REX Empowers Property Teams to Lead with Experience
REX: The Property Manager’s Playbook
With HqO’s REX Platform, property managers can standardize excellence, integrate operations, and deliver responsive, branded experiences portfolio-wide.
1
Service That Scales
Deliver consistent, high-quality service at scale with:
- Pre-built checklists and workflows
- SLAs by tenant tier or service type
- Defined roles between ops, vendors, and experience teams
- Mobile workflows to respond faster, log activity, and track trends
REX ensures every tenant touchpoint is consistent and every building operates on-brand.
2
One Platform for All Operations
REX unifies tools and workflows in one place:
- Work Orders
- Visitor Management
- Access Control
- Vendor Management
- Resource Booking
- Communications
No more switching between disconnected systems. REX brings daily ops into a single, streamlined stack designed for experience delivery.
3
Real-Time Insights into Tenant Health
REX gives property teams visibility into tenant satisfaction, behavior, and risk:
- Track service resolution trends
- Monitor tenant app usage and program participation
- Collect instant feedback on service, space, and amenities
- Flag accounts showing dissatisfaction or risk of churn
Turn insights into action, resolving issues before they escalate and proving value before renewal.
4
Grow as an Experience Leader
REX redefines the role of the property manager:
- Replace task logs with experience KPIs
- Take ownership over tenant satisfaction, not just issue resolution
- Operate like brand ambassadors with structured daily rhythms and tools
- Partner with experience teams to activate spaces and programs
With REX, property teams don’t just manage buildings, they lead platforms.
What It Looks Like in Practice
With REX, your property team can:
- Run structured daily playbooks with clear service priorities
- Use mobile tools to log activity, resolve tickets, and gather feedback
- Support experience programs and activate tenant-facing spaces
- Participate in QBRs with tenant leads using real-time data
- Collaborate seamlessly with ops, vendors, and hospitality teams
REX makes the job clearer, smarter, and more fulfilling, all while delivering stronger outcomes for your buildings and your brand.
Operationalize REX in Your Building
Get Started
Want to become an experience leader? Start here.
Let’s reimagine property management — together.