Reading Time: 4 minutesI was working on the 46th floor of a Manhattan skyscraper on August 14, 2003, when the lights went out across most of the U.S. and Canadian east coast. Within a half hour, it became clear that the power would not be restored anytime soon. With evening approaching, there was no sense of panic, only …
Frank Talks CRE: The Crucial Importance of Building Communities Read More »
Reading Time: 4 minutesIn early 2019, coming off of JLL Spark’s investment in HqO, I spent most of my weeks traveling the country and getting to know a number of impressive JLL executives. This was a large undertaking — JLL has 75 offices in the United States, and after months of what now feels like a blur of …
Creating Personalized Office Experiences with HqO’s Audiences Product Read More »
Reading Time: 3 minutesNo two ways about it, the competitive environment has changed. An imposing new contender has swiftly entered the arena with swagger and clout that was unimaginable just a few short months ago. The challenger – remote working – is hardly new to the game. But when the pandemic began, the robust meeting solution technologies that …
Frank Talks CRE: Fighting Through the Pain Points Read More »
Reading Time: 4 minutesUpdate — July 2, 2020 A few years ago, when HqO was just a few months old, our CEO, Chase Garbarino, wrote this blog about the disconnect between office tenants and their landlords. At the time, HqO had just signed some of its first customers and had fewer than 5M sq. ft. in its total …
What Data Reveals About the Disconnect Between Office Tenants and Commercial Landlords Read More »
Reading Time: 4 minutesMany people are reluctant to return to their offices. For some it’s fear and for others it’s the flexibility of working from home. One thing is certain, though: people will return and when they do, it will be a different environment than the one they left. The expectations for an office experience are changing and …
8 Key Ways Contactless Features Should Fuel Your Building’s Back-to-Work Plan Read More »
Reading Time: 4 minutesThere was every reason to think that people would never come back. A devastating pandemic had stolen thousands of lives. Mass gatherings were banned, businesses failed, and the nation’s economy was left in tatters. But being the social animals that humans are, people did come back, and they returned in droves. Because they were fans. …
Reading Time: 3 minutesAt HqO, we talk a lot about the importance of owning the relationship with your customers, but in the digital age, a tenant experience platform can take it a step further: establishing a relationship in the first place. While it’s important to be able to understand your building occupants and tenants through data, communication is …
How to Use a Tenant Experience Platform for Communication Read More »
Reading Time: 4 minutesWhy have separate apps for multiple tasks and needs when you can do it all in one place? At HqO, we’re obsessed with tenant experience, and with our tenant experience app we believe we can help improve tenant satisfaction by providing an app that provides centrally-located access to several of the services you need on …
Reading Time: 3 minutesComparing one tenant experience app to another can be a daunting task. The industry is relatively new, so there isn’t an abundance of third-party reviews on providers. Some providers promise the world and deliver only a small piece of it, so determining what is real and what isn’t can be murky. Finally, tenant experience applications have …
Reading Time: 3 minutesOver the past 3 years, the commercial real estate industry has experienced immense change. This is mostly, if not fully, due to the rapid introduction of PropTech solutions. While these new tools are designed to deliver increased efficiency and value to their users, they can sometimes cause the opposite effect. New technology like this often …
Here’s How to Squeeze Every Bit of Value Out of New York Real Estate Tech Week Read More »
Reading Time: 3 minutesA recent study from Colliers International recommends that commercial office owners should, as a baseline, allocate approximately 10% of their rentable square footage to amenities. For those who are trying to attract highly south-after tenants, they should reserve 12% or more. Thus, as landlords are always trying to attract and retain the best tenants, they …
How Mobile Technology Can Support Your Building’s Amenities Program Read More »