Reading Time: 4 minutesDuring the height of the cold war, Stanislav Petrov was a lieutenant colonel in the Soviet Union’s Air Defense Forces, and his job was to monitor the Soviet satellite system responsible for detecting nuclear missile launches from the United States. On September 26th, 1983 — just a few weeks after the Soviet Union had shot …
Reading Time: 4 minutesI was working on the 46th floor of a Manhattan skyscraper on August 14, 2003, when the lights went out across most of the U.S. and Canadian east coast. Within a half hour, it became clear that the power would not be restored anytime soon. With evening approaching, there was no sense of panic, only …
Frank Talks CRE: The Crucial Importance of Building Communities Read More »
Reading Time: 6 minutesWhat if we told you that the things you can’t always see about your office — such as the hidden data revealing how tenants really use your building — have the most influence on the success of your business, now and in the future? Differentiating with data is just the strategy to gain a leg …
Differentiating with Data: The Competitive Edge You’ve Been Searching For Read More »
Reading Time: 4 minutesIn early 2019, coming off of JLL Spark’s investment in HqO, I spent most of my weeks traveling the country and getting to know a number of impressive JLL executives. This was a large undertaking — JLL has 75 offices in the United States, and after months of what now feels like a blur of …
Creating Personalized Office Experiences with HqO’s Audiences Product Read More »
Reading Time: 3 minutesNo two ways about it, the competitive environment has changed. An imposing new contender has swiftly entered the arena with swagger and clout that was unimaginable just a few short months ago. The challenger – remote working – is hardly new to the game. But when the pandemic began, the robust meeting solution technologies that …
Frank Talks CRE: Fighting Through the Pain Points Read More »
Reading Time: 4 minutesUpdate — July 2, 2020 A few years ago, when HqO was just a few months old, our CEO, Chase Garbarino, wrote this blog about the disconnect between office tenants and their landlords. At the time, HqO had just signed some of its first customers and had fewer than 5M sq. ft. in its total …
What Data Reveals About the Disconnect Between Office Tenants and Commercial Landlords Read More »
Reading Time: 4 minutesMany people are reluctant to return to their offices. For some it’s fear and for others it’s the flexibility of working from home. One thing is certain, though: people will return and when they do, it will be a different environment than the one they left. The expectations for an office experience are changing and …
8 Key Ways Contactless Features Should Fuel Your Building’s Back-to-Work Plan Read More »
Reading Time: 4 minutesThere was every reason to think that people would never come back. A devastating pandemic had stolen thousands of lives. Mass gatherings were banned, businesses failed, and the nation’s economy was left in tatters. But being the social animals that humans are, people did come back, and they returned in droves. Because they were fans. …
Reading Time: 3 minutesAt HqO, we talk a lot about the importance of owning the relationship with your customers, but in the digital age, a tenant experience platform can take it a step further: establishing a relationship in the first place. While it’s important to be able to understand your building occupants and tenants through data, communication is …
How to Use a Tenant Experience Platform for Communication Read More »
Reading Time: 3 minutesIn our experience operating in offices across the United States and abroad, one of the easiest ways to foster a sense of community within a building involves a tenant experience strategy that includes organized promotions of simple items people enjoy, like cold brew coffee, smoothies, or succulents. While these things may seem irrelevant, when a …
The Power of Little Things, and What They Can Teach Us About Tenant Experience Read More »
Reading Time: 3 minutesAs we settle into the new year (and decade), people are undoubtedly focusing on wellness trends and other ways to better themselves. Whether it be working out more, eating healthier, or prioritizing mental health, it’s difficult to not have resolutions in mind at the start of the new year. However, while this predictable uptick in …
Reading Time: 3 minutesIf you’re new to the commercial real estate world, “proptech” is likely one of the buzzwords you’ve heard thrown around. But what is proptech for commercial real estate, and what exactly does it all mean? Here’s a quick breakdown of proptech companies, and how they are already giving commercial real estate (CRE) professionals a competitive …
Reading Time: 5 minutesWhat’s the goal of every business or investment? At its core, there are usually two things: to offer a product or service that a founder is passionate about through which they feel they can make a difference, and to make money. In short, you care about customer success. It’s really that simple, but executing is …
Why Happier Tenants and Employees Mean More Money in Your Pocket Read More »
Reading Time: 4 minutesWhy have separate apps for multiple tasks and needs when you can do it all in one place? At HqO, we’re obsessed with tenant experience, and with our tenant experience app we believe we can help improve tenant satisfaction by providing an app that provides centrally-located access to several of the services you need on …
Reading Time: 4 minutesWOOOOOOOOO. THIS COOKIN’ IS GOOD!!!!!!!!!! I love to cook, and I actually like my own cooking a lot when I take the time to do it right. That being said, I’m not a chef. I am a software guy, and in software, we refer to using our own product in our daily lives as “eating …
Implementing Tenant Experience in My Own Building Read More »