tenant experience

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Inside HqO: Jenny Clark

Jenny Clark HqO Tenant Engagement Specialist Jenny Clark joined HqO in 2020 as a Tenant Engagement Specialist to help HqO’s dedicated services team create world-class workplace experiences. Prior to HqO, Jenny held positions in marketing, and she draws upon this experience to write and create content as well as collaborate internally and externally with all …

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Analyzing Office Usage in a Post-COVID Workplace | HqO

Patterns, Predictability, and People: Analyzing Office Usage in a Post-COVID Workplace

Employee office usage patterns haven’t disappeared, but they have changed. What can they tell us? In a recent “Mann Report” article, Thijs van der Burgt, HqO’s Managing Director of Global Corporate Solutions, wrote about the patterns and predictability of employee office usage. “Pre-pandemic, most [companies] could bank on at least 70% of their user base …

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ESG and Your Building

In the past few years, we’ve seen many changes to the workplace including a drastic shift in the value drivers of commercial real estate (CRE). The things that once made a workplace enticing and meaningful — such as its location and its physical amenities — are being challenged by an equally heightened focus on appealing …

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The Let’s Go Show Recap: Keeping Assets Competitive in 2022

The commercial real estate (CRE) space has completely transformed in recent years. Despite often being thought of as one of the slowest industries to modernize, many leading firms have taken steps to digitize their operations and properties to enhance the workplace experience.  Managing Director of Portfolio Optimization, Pat Rippe, to get his insight on their …

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The Let’s Go Show Recap: Workplace Strategies Moving CRE Forward with Monika Solak of Nexudus

Today, flexible work environments are driven by a single truth: the hybrid workplace is what modern tenants want. And to meet their demands, office buildings need to be more than a location that produces work.  From the pre-pandemic coworking boom to today’s demands for an individualized approach to workplaces, Monika Solak of Nexudus has seen …

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Conversations: Joanna Morrow and Adriana Silva of LBA Realty | HqO

Conversations with Joanna Morrow and Adriana Silva of LBA Realty (Culver City, CA)

Joanna Morrow and Adriana Silva Senior Property Manager and Regional Marketing and Events Manager At LBA Realty, Joanna and Adriana support two different sides of the business. On one hand, Joanna manages the day-to-day operations of LBA’s One Culver property, a Class A office building with a diverse range of tenants. Her role includes ensuring …

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A Better Workplace Experience through Customer Success | HqO

Customer Success and a Better Workplace Experience

Last week, we talked about the importance of technology in the workplace and its ability to enhance the tenant engagement journey — all the way from initial activation to building full-fledged customer loyalty. And, needless to say, workplace technology comes with a lot of moving parts. Property teams have an endless array of modern solutions to …

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The Let’s Go Show Recap: CRE Predictions for 2022 with CRETech’s Michael Beckerman

In the first episode of The Let’s Go Show, Michael Beckerman, the CEO of CRETech, joined Chase Garbarino to discuss how they got started in commercial real estate (CRE), the recent technological challenges in the industry, and the changes to the workplace. In the latest episode, Michael returns to make bold predictions for the industry …

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Technology and the Tenant Engagement Journey | HqO

Technology’s Role in the Tenant Engagement Journey

The secret to enhancing tenant engagement in the workplace is making sure your property’s physical infrastructure and technology stack work together in unison. HqO’s Engagement Experts have identified three stages of the tenant engagement journey that are both customizable and critical to creating successful workplace experiences: technology activation, engagement, and loyalty. Each stage incorporates a …

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Optimizing Engagement with Workplace Experiences | HqO

Optimizing Engagement in the Workplace

Experiences have taken the commercial real estate (CRE) industry by storm. So much so, that a strong focus on personalized workplace experiences is the key behind modern property teams’ ability to attract and retain tenants, increase NOI, and differentiate their properties. With tenant demands and hybrid work constantly evolving, providing unique experiences in the workplace …

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Inside HqO: Anna Kassaraba

Anna Kassaraba Senior Software Engineer at HqO  Anna is a Senior Software Engineer at HqO, reporting to the Engineering, Product, and Design (EPD) teams. She is a front-end engineer focusing on mobile development, and is currently working on HqO’s Platform team to perfect the company’s mobile access features.  You’ve been part of our Engineering team …

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The Let’s Go Show Recap: Better Together with Office App’s Thijs van der Burgt

Thijs van der Burgt, CEO of the Netherlands-based tenant and engagement platform Office App, has a long history of technology ventures. Though his prior companies focused on health and parenting, Thijs was inspired to found Office App after a negative experience at an office building. He began to look into the market, noticed that “there …

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building amenities

Why Experiences Matter More than Building Amenities 

Traditionally, building amenities have been a way for commercial real estate (CRE) companies to enhance their properties, retain and attract office tenants, and even charge higher rent. The difference between an ‘okay’ and an ‘amazing’ office amenity often meant that landlords and property managers could differentiate their property and lease spaces more readily.  Today, building …

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