tenant experience

Data About Disconnect Between Tenants and Landlords

What Data Reveals About the Disconnect Between Office Tenants and Commercial Landlords

Reading Time: 4 minutes Update — July 2, 2020  A few years ago, when HqO was just a few months old, our CEO, Chase Garbarino, wrote this blog about the disconnect between office tenants and their landlords. At the time, HqO had just signed some of its first customers and had fewer than 5M sq. ft. in its total …

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how tenant experience software optimizes the lifecycle of commercial real estate

8 Key Ways Contactless Features Should Fuel Your Building’s Back-to-Work Plan

Reading Time: 4 minutes Many people are reluctant to return to their offices. For some it’s fear and for others it’s the flexibility of working from home. One thing is certain, though: people will return and when they do, it will be a different environment than the one they left. The expectations for an office experience are changing and …

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Frank Supovitz Partners with HqO on Experience Design Consultations

Frank Talks CRE: Every Day Is a Home Game

Reading Time: 4 minutes There was every reason to think that people would never come back.  A devastating pandemic had stolen thousands of lives.  Mass gatherings were banned, businesses failed, and the nation’s economy was left in tatters.  But being the social animals that humans are, people did come back, and they returned in droves. Because they were fans. …

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HqOS, operating system for commercial real estate

Introducing HqOS, the End-to-End Operating System for Commercial Office Buildings

Reading Time: 3 minutes Hello, Built World.  Meet HqOS. HqO is excited to announce the launch of HqOS, the end-to-end operating system for commercial office buildings. Before we dive into the details of what HqOS is, it’s important to understand why we’re doing it.  Why HqOS? At HqO, we believe in the power of real connection: people to people, …

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Chase Garbarino CEO of HqO on COVID-19 product updates

How HqO Is Helping Landlords and CRE During COVID-19

Reading Time: < 1 minute It’s clear that novel coronavirus (COVID-19) will have ramifications for the commercial real estate industry, which will be critical for CRE to address. HqO is here to help. One result of this pandemic and the resulting rapid shift to remote work is the sudden and clear reminder that real-world connections and human interactions help us …

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HqO COVID-19 communication features

How to Use a Tenant Experience Platform for Communication

Reading Time: 3 minutes At HqO, we talk a lot about the importance of owning the relationship with your customers, but in the digital age, a tenant experience platform can take it a step further: establishing a relationship in the first place. While it’s important to be able to understand your building occupants and tenants through data, communication is …

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plants and succulents at a desk, promoting a positive tenant experience | The power of Little Things | HqO

The Power of Little Things, and What They Can Teach Us About Tenant Experience

Reading Time: 3 minutes In our experience operating in offices across the United States and abroad, one of the easiest ways to foster a sense of community within a building involves a tenant experience strategy that includes organized promotions of simple items people enjoy, like cold brew coffee, smoothies, or succulents. While these things may seem irrelevant, when a …

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wellness trends

How Wellness Trends Impact Tenant Experience

Reading Time: 3 minutes As we settle into the new year (and decade), people are undoubtedly focusing on wellness trends and other ways to better themselves. Whether it be working out more, eating healthier, or prioritizing mental health, it’s difficult to not have resolutions in mind at the start of the new year.  However, while this predictable uptick in …

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What is PropTech for Commercial Real Estate? | HqO

What Is Proptech, and What Does It Mean?

Reading Time: 3 minutes If you’re new to the commercial real estate world, “proptech” is likely one of the buzzwords you’ve heard thrown around. But what is proptech for commercial real estate, and what exactly does it all mean? Here’s a quick breakdown of proptech companies, and how they are already giving commercial real estate (CRE) professionals a competitive …

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HqO aids customer success -- invest in happier employees

Why Happier Tenants and Employees Mean More Money in Your Pocket

Reading Time: 5 minutes What’s the goal of every business or investment? At its core, there are usually two things: to offer a product or service that a founder is passionate about through which they feel they can make a difference, and to make money. In short, you care about customer success. It’s really that simple, but executing is …

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tenant experience HqO

How HqO’s Tenant Experience App Contributes to the Declutterization Trends We Crave — And Happier Employees

Reading Time: 4 minutes Why have separate apps for multiple tasks and needs when you can do it all in one place? At HqO, we’re obsessed with tenant experience, and with our tenant experience app we believe we can help improve tenant satisfaction by providing an app that provides centrally-located access to several of the services you need on …

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Black iPhone 11 being held with a body of water and a city skyline behind it. HqO's tenant experience app looks to drive user engagement through similar mobile devices in the pockets of tenants worldwide.

HqO Product Series: How Software Makes Tenant Engagement A Daily Habit

Reading Time: 4 minutes Editor’s Note: This is the first blog in a series that dives deep on product strategy and our commitment to deliver world-class user experience within our tenant experience app. Tenant engagement is critical for landlords and property managers. At HqO, it’s our goal to empower them with software that helps them increase tenant retention, create …

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Photo by Mike C. Valdivia on Unsplash

Here’s How to Squeeze Every Bit of Value Out of New York Real Estate Tech Week

Reading Time: 3 minutes Over the past 3 years, the commercial real estate industry has experienced immense change. This is mostly, if not fully, due to the rapid introduction of PropTech solutions. While these new tools are designed to deliver increased efficiency and value to their users, they can sometimes cause the opposite effect. New technology like this often …

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How Mobile Technology Can Support Your Building’s Amenities Program

Reading Time: 3 minutes A recent study from Colliers International recommends that commercial office owners should, as a baseline, allocate approximately 10% of their rentable square footage to amenities. For those who are trying to attract highly south-after tenants, they should reserve 12% or more. Thus, as landlords are always trying to attract and retain the best tenants, they …

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