Supporting You, Every Step of the Way
When you choose HqO, you're choosing a true partner. Our dedicated Implementation, Customer Success, and Experience teams are with you every step of the way, helping you successfully deploy and manage your workplace engagement technology and programs. With more experience than anyone else in the industry, our dedicated teams know exactly what it takes to make your workplaces shine.
Learn
Our proprietary education and certification solutions help everyone in your company become more tenant-centric.
Deploy
We take a comprehensive approach to customizing and designing each app and engagement strategy to improve your success and time to value.
Adopt
We help you transform the workplace without adding more work to your plate. Your Customer Success Team consists of experts that understand your business goals and help bring them to life.
Grow
You're in great company with HqO - we're used by 57% of the Fortune 100! By partnering with us, you'll join them on the cutting edge of the latest features, programs, and innovations in workplace experience.
How We Do It
Our customer success process ensures that we're bringing you the most value, product experience, engagement, communication, and insights for your workplace.
Onboarding
Our team will help you through mobile app configuration, jumpstart training, launch planning, and technology activation.
Customer Success
A customer success manager will provide proactive consultation on industry best practices for customer experience, strategic alignment to drive achievable business outcomes, and counseling for partner and vendor selection on an ongoing basis.
Customer Support
The Customer Support team provides on-demand support, answers any questions, and also manages technical support directly for your tenants or employees on your behalf.
Experience Management
We'll offer you programming and content management, event planning support, messaging and notifications, data-driven strategies, and platform guidance to help deliver best-in-class experiences for your tenants or employees.
Solutions Architecture
Our Solutions Architecture services are your technology resource for transitioning and improving your tech stack. HqO owns end-to-end system design, technology evaluation and deployment, existing technology stack analysis, and data capture, measurement, and maintenance so you don't have to worry about it.
"The HqO team has listened to our needs and understands our vision and culture. [They] have been very responsive and all content updates are done in a timely manner. We appreciate working with a very proactive team, and look forward to a long, positive relationship."
Michael Dekrmnjian
Property Manager
