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How Technology Advances In Real Estate Impact the Office

The rise of commercial property technology companies has caused a massive shift in the commercial real estate (CRE) industry towards more tech-enabled office buildings and work offerings. These technology advances in real estate have undeniably become a differentiator in a highly competitive market.

According to Deloittes2021 commercial real estate outlook,Companies can significantly increase tenant engagement by optimizing real-time updates about facilities and developing a sense of community using mobile apps. About one-half (48%) of respondents who said their company is using digital technologies, such as interactive mobile apps, to increase communication with tenants or end-users, plan to increase investment in digital channels over the next year. Cloud technology could be the backbone for many new capabilities as it offers scalability, data storage, and ubiquitous access. For instance, companies can leverage cloud-based tools for digital marketing and to connect virtually with tenants to build a digital tenant experience.

To expedite the implementation of a digital transformation road map, CRE companies should look for strategic partnerships with technology providers or proptechs. REIT respondents seem to acknowledge this and are being more open to collaborating with proptechs. On average, 58% of REIT respondents have increased their intent to partner, compared to 45% of respondents who are developers.

Such innovation in real estate changes everything we know about the office. Heres how.

How Technology Has Changed Real Estate Already

When it comes to how technology has changed real estate prior to 2021, we only need to look back a few years after all, the impact of technology in real estate has been significant in such a short period of time. According to a Forbesarticlecovering the latest proptech trends, the proptech industry has grown by 1072% from 2015 to 2019. In terms of proptech investment alone, venture capital firms invested $8.3 billion in proptech companies around the world in 2018.

Jim Berry, Vice Chairman and U.S. real estate leader at Deloitte, explains the continued rise of proptech trends even after the COVID-19 pandemic: While the pandemic was an eye-opener, we see it as an accelerant of existing trends. It is telling that 56% of CRE respondents to our 2021 CRE Outlook survey said that the pandemic exposed shortcomings in their organizations digital capabilities. Only 40% of respondents said their company has a defined digital transformation roadmap.

Emerging Commercial Real Estate Technology Trends

When it comes to real estate technology trends for 2021 and beyond, we know a few things to be true. According to John DAngelo, U.S. real estate leader at Deloitte Consulting, the future of real estate technology resides in four key trends: the rise of digital twins, direct digital engagement, data and analytics, and robotic process automation. We can break these down as follows:

  • Rise of digital twins: By capturing and using data about physical buildings, supplemented by Internet of Things (IoT) data about building operations, the CRE industry can create efficiency in building operations, improve end-user experiences, and preemptively address issues across portfolios.
  • Direct digital engagement: Technology can create direct lines of communications with tenants, as well as touchless experiences that promote modern safety and health regulations.
  • Data and analytics: Data-driven decision making will continue to evolve as CRE companies also evolve. DAngelo states that when trying to understand changing CRE patterns and opportunities, Trying to do this by instinct or gut simply doesnt work effectively in this environment.
  • Robotic process automation:Robotics process automationallows individuals to configure computer software that emulates and integrates the actions of a human interacting within digital systems to execute a business process. Robotic process automation (RP) is an example of the slow automation adoption in CRE. As we see CRE companies work to improve operational efficiency and reduce costs, RPA will play a role in overall digital transformation efforts, said DAngelo.

The integration of proptech platforms will either make or break commercial real estate portfolios as offices adjust to the digitization of the industry. As Berry aptly points out: Ultimately, a CRE companys competitiveness in the [future] world could hinge significantly on the extent to which their people can succeed in a digital work environment.

The need for these commercial real estate technology trends is being seen and heard around the world. Though slower than the U.S. market, proptech UK trends are also starting to emerge. Pi Labs CEO and Founder Faisal ButtexplainsEuropean proptech technology news in a recent report: It is now hugely important to understand both the threats and the opportunities facing the built environment in order to adapt and mitigate the challenges that organisations of all sizes have and will struggle with. Technology will play a big part in shaping the future of work providing an abundance of opportunities, and the winners in a post-COVID-19 world will be those players that make the right investments to unlock the full potential of what proptech can offer.

Determining the Future Of Real Estate Industry

The skys the limit when it comes to what kind of technology is needed for real estate teams to succeed. As commercial real estate technology in the market continues to grow, and real estate tech news continues to revolve around creating digital-to-physical experiences for the workplace, landlords and property teams will make or break their businesses depending on integrations with commercial real estate technology companies. In the future of the real estate industry, this will serve as a differentiating factor to help attract and retain tenants and generate value.

The more CRE teams embark on this journey, the more they will realize that the highest return on investment (ROI) comes from connecting otherwise disparate building systems into a singular location. Fortunately, theHqOS end-to-end operating system provides CRE owners with a leap in the right direction. The three layers of HqOS which include ourMarketplace,Tenant Experience Platform, and theDigital Grid work seamlessly together to produce compounding positive results for any portfolio.

Our growing Marketplace of best-in-class technology partners which can be accessed through the Tenant Experience Platform enables landlords to activate more of their building features, while simultaneously providing tenants with a better experience and property managers with a higher volume of rich data. The Digital Grid then takes these activations a step further, serving as a connected and streamlined analytics offering that can collect tenant behavior, amenities, technologies, and building data all in a single location. By centralizing and structuring data within our CRE-specific data model, it helps owners and operators uncover insights, take action to differentiate their assets, and make intelligent decisions across their portfolio.

Want to keep up with the latest real estate tech news and to make your portfolio more competitive? Learn more about our end-to-end commercial real estate operating system and schedule your freedemotoday!


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