Reading Time: 3 minutes Modern access control solutions play a crucial role in the tenant experience. The right technologies can achieve any number of property management goals, like enhanced physical security for your building; a seamless, touchless journey throughout a property or portfolio; and increased activation points that provide important occupancy data. Thus, it comes as no surprise that …
Reading Time: 5 minutes Gillian Vesely Customer Success Representative at HqO As a Customer Success team member at HqO, Gillian works with Engagement Specialists and Success Managers to ensure customers achieve their tenant experience goals. She loves addressing client challenges, whether it’s executing on a property team’s day-to-day strategies or coming up with custom technology offerings for unique use-cases. …
Reading Time: 3 minutes We know a thing or two when it comes to tenant engagement. We also know that the only way to guarantee a successful workplace experience is to guarantee the success of our customers: the landlords and property teams who work hard every day to enhance their buildings to attract larger customers, increase loyalty and brand …
Measuring How to Keep Tenants Happy Through Customer Success Read More »
Reading Time: 4 minutes This blog is co-authored by HqO’s Courtney Eastes and John Bosch of the Customer Success team It all starts with a simple question: What is our purpose as a business? HqO produces software, but is that our purpose, or just something we do? Ultimately, we want to catalyze the shift from a property-focused industry to …
Why Customer Success Produces Tenant Experience Success Read More »
Reading Time: 4 minutes In early 2019, coming off of JLL Spark’s investment in HqO, I spent most of my weeks traveling the country and getting to know a number of impressive JLL executives. This was a large undertaking — JLL has 75 offices in the United States, and after months of what now feels like a blur of …
Creating Personalized Office Experiences with HqO’s Audiences Product Read More »
Reading Time: 5 minutes What’s the goal of every business or investment? At its core, there are usually two things: to offer a product or service that a founder is passionate about through which they feel they can make a difference, and to make money. In short, you care about customer success. It’s really that simple, but executing is …
Why Happier Tenants and Employees Mean More Money in Your Pocket Read More »