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Tenant Experience Technology: The Ins and Outs of Budgeting | HqO

The Ins and Outs of Budgeting for Tenant Experience Technology

Real Estate Experience Trends

Reading Time: 5 minutesTenant experience technology has become the force bringing commercial real estate (CRE) leaders and property teams closer to their building occupants than ever before. The rise of tenant experience can not only be leveraged to create new and exciting engagement opportunities for tenants, but also to collect meaningful data on what building occupants really want, …

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Why Customer Success Produces Tenant Experience Success | HqO

Why Customer Success Produces Tenant Experience Success

Real Estate Experience Trends

Reading Time: 4 minutesThis blog is co-authored by HqO’s Courtney Eastes and John Bosch of the Customer Success team It all starts with a simple question: What is our purpose as a business?  HqO produces software, but is that our purpose, or just something we do? Ultimately, we want to catalyze the shift from a property-focused industry to …

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Why Is Tenant Engagement So Important for CRE? | HqO

Why Is Tenant Engagement So Important?

Real Estate Experience Trends

Reading Time: 4 minutesHow you think about your tenant engagement approach can determine your successes or failures as a business.  In today’s commercial real estate (CRE) landscape, this rings true more than ever. Due to the sudden boom of technological innovation for the office and business shifts towards more flexible workplace models, the industry has reached a point …

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Tenant Engagement: 6 Ways to Become a Tenant-Centric Company | HqO

6 Ways to Increase Your Tenant Engagement and Become a More Tenant-Centric Company

Real Estate Experience Trends

Reading Time: 4 minutesThe commercial real estate (CRE) industry has seen significant change over the last 5 to 10 years. This change can be tied to the evolving tenant demands that have come from an economy moving at the speed of the Internet. Flexible workplaces and coworking businesses have dominated the headlines, and shown that tenants and employees …

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Building Amenities are the Key to Your Office's Success | HqO

Flight to Quality: The Role of Building Amenities in Your Office’s Success

Real Estate Experience Trends

Reading Time: 4 minutesWe can all think of our favorite office building amenities: the fancy on-site gym that you go to before and after work, the lounge and game rooms that help you unwind during a stressful work day, and even the available snacks and beverages in the office kitchen that you look forward to each day of …

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Adapting to a Modern Workforce: How Commercial Real Estate Data Guarantees Office Success | HqO

Adapting to a Modern Workforce: How Commercial Real Estate Data Guarantees Office Success

Real Estate Experience Trends

Reading Time: 4 minutesIt’s no secret that commercial real estate data and trends have been evolving at a breakneck pace. In our commercial real estate outlook 2020, commercial property data was just beginning to indicate a wave of unprecedented change for the market. The more the workforce was forced out of the public realm due to global events, …

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Why Touchless Technology is CRE’s Next Big Differentiator | HqO

Why Touchless Technology is CRE’s Next Big Differentiator

Real Estate Experience Trends

Reading Time: 4 minutesIn our 2021 Industry Outlook, The State of Tenant Experience, we discuss the rise of  “phygital” or omnichannel experiences for the office — or the use of technology to bridge the divide between the physical and digital worlds in a unique and interactive way for the end-user. Though relatively new to the commercial real estate …

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Visitor Management Solutions: Modern Upgrades to the Office | HqO

Visitor Management Solutions: Modern Upgrades to the Office Experience

Real Estate Experience Trends

Reading Time: 4 minutesIn today’s environment, it is more important than ever to know who is accessing your properties and when. A post-COVID world increases the need for the right visitor management solutions for the office, due to specific challenges surrounding contact tracing and reducing risk for close contact in public spaces. Additionally, flexible schedules mean that employees …

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The Return to Work: Why We're Choosing the Office | HqO

Choosing the Office

Real Estate Experience Trends

Reading Time: 3 minutesGoogle has become well-known as one of the best places to work in the world. The company focuses on the employee experience better than any other — its offices are amenity rich, featuring coffee bars and restaurants, gyms, massage services, dry cleaning pick-up and drop-off, and so much more. It is truly an experience worth …

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What Makes a Good Tenant Experience: Part 2 | HqO

What Makes a Good Tenant Experience: Re-Defining the Tenant Persona

Real Estate Experience Trends

Reading Time: 5 minutesAs we reflected in our 2021 state of tenant experience report, an incredible amount has changed this past year — including the modern-day tenant experience. As you read on, we’ll walk you through what you need to know about what qualities make a good tenant experience in 2021, including what makes a good tenant and …

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What Makes a Good Tenant Experience: Part 1 | HqO

What Makes a Good Tenant Experience: The Rules of Good Engagement

Real Estate Experience Trends

Reading Time: 3 minutesWhen thinking about a typical commercial real estate tenant, many overlook the small details of their day. From their morning commute, to their favorite coffee, to even post-work activities such as doctor’s appointments or fitness classes, tenant activities are more ingrained in your building community than you may think. Even actions outside of your building …

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Frank Talks CRE: The Tenant Experience Snowball | HqO

Frank Talks CRE: The Tenant Experience Snowball

Real Estate Experience Trends

Reading Time: 3 minutesThe image of an accelerating, ever-enlarging snowball rolling downhill is one of the most universally understood symbols of a force; once begun, it continues to grow with a powerful, unrelenting, and unstoppable momentum of its own. A seemingly insignificant, hand-fashioned frozen sphere may start its journey unassumingly, gathering in diameter and energy as it descends …

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Commercial Access Control Systems: 3 Things You Need to Know | HqO

3 Things You Didn’t Know About Commercial Access Control Systems

Real Estate Experience Trends

Reading Time: 5 minutesThe logistics around where, when, and how people work have changed drastically — especially due to the lasting impacts of the COVID-19 pandemic. To triumph over constantly evolving health and safety regulations, landlords and property teams have had to navigate uncertain waters and ensure that buildings remain a safe workplace environment, as well as discover …

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Why Your Property Management App Can’t Stand Alone | HqO

Why Your Property Management App Can’t Stand Alone

Real Estate Experience Trends

Reading Time: 5 minutesIn recent years, the tenant experience (TeX) space has been flooded with new software providers and offerings, often making it difficult to identify the best property management app from the rest. However, the pandemic has drastically changed where, when, and how people work, and commercial office owners must now take a hybrid approach to the workplace …

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