Reading Time: 3 minutes Ticket-buying fans have long been at the center of the sports business ecosystem. These are the valued customers that invest their time and money to attend a game – despite the inconveniences – rather than engaging in the minimal effort required to watch the contest on television. To sports teams, the most important fans of …
Frank Talks CRE: Membership Has its Privileges (Part 1) Read More »
Reading Time: 3 minutes This blog is co-authored by HqO’s Julia Paolucci and Greg Milnarik Throughout the pandemic, CRE has tackled the unforeseen — showing agility, flexibility, and creativity in its problem-solving. As light emerges at the end of the COVID-19 tunnel, the real estate industry now appears energised and empowered to take on the next collective obstacle requiring …
Why Tenant Engagement Drives Sustainability Engagement Read More »
Reading Time: 3 minutes Google has become well-known as one of the best places to work in the world. The company focuses on the employee experience better than any other — its offices are amenity rich, featuring coffee bars and restaurants, gyms, massage services, dry cleaning pick-up and drop-off, and so much more. It is truly an experience worth …
Reading Time: 5 minutes As we reflected in our 2021 state of tenant experience report, an incredible amount has changed this past year — including the modern-day tenant experience. As you read on, we’ll walk you through what you need to know about what qualities make a good tenant experience in 2021, including what makes a good tenant and …
What Makes a Good Tenant Experience: Re-Defining the Tenant Persona Read More »
Reading Time: 3 minutes There is something undeniably electric about Opening Day. The beginning of a new season brings with it a renewed spirit of hope, alongside a fresh, unbridled enthusiasm born of the promise of new possibilities, shared by every fan who flocks back to the stadium. With the long, dormant off-season finally over, months of pent-up energy …