tenant experience technology

Technology and the Tenant Engagement Journey | HqO

Technology’s Role in the Tenant Engagement Journey

The secret to enhancing tenant engagement in the workplace is making sure your property’s physical infrastructure and technology stack work together in unison. HqO’s Engagement Experts have identified three stages of the tenant engagement journey that are both customizable and critical to creating successful workplace experiences: technology activation, engagement, and loyalty. Each stage incorporates a …

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Conversations: Patrick Nurse and Nishit Shah form Cadillac Fairview | HqO

Conversations with Patrick Nurse and Nishit Shah of Cadillac Fairview (Toronto, ON)

Patrick Nurse and Nishit Shah Manager, Tenant Relations and Senior Manager, Smart Buildings At Cadillac Fairview, Patrick and Nishit have very different responsibilities. On one hand, Patrick brings over 20 years of experience with him in his role as Tenant Relations Manager at Toronto’s renowned CF Toronto Eaton Centre Complex. He serves as the liaison …

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Inside HqO: Nora Hughes 

Nora Hughes  Lead Product Researcher at HqO  Nora is a Lead Product Researcher at HqO, reporting to the Engineering, Product, and Design (EPD) teams. Her role consists of conducting external research to help improve the HqO product as well as having internal conversations around customer concerns. She then provides strategic, evidence-based recommendations to Product leadership …

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food ordering retail blog cover

Office Food Ordering and Retail’s Impact on the Economy

Before the pandemic, many office workers purchased goods and services from local stores near their offices, supporting central business districts (CBDs) and keeping neighborhoods afloat. Pre-pandemic, it was more convenient to shop this way while working in-person. Recent data tells a different story. In an American time use survey, the Bureau of Labor Statistics found that …

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Flex Space: Merging Architecture and Technology

The COVID-19 pandemic solidified the importance of hybrid work models for most companies, with varied approaches and results across the board. While some notice their productivity increases when they work from home, it can be at the expense of their workplace culture and employees’ well-being. At the same time, business leaders such as Boston Properties …

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Modern Workplace Amenities Blog

Modern Workplace Amenities: Solutions for the Tenant Commute

If this last year has shown us anything, it’s that tenant experiences cannot be confined to the four walls of an office space. The entire commercial real estate (CRE) industry has grappled with how to transform the traditional office to keep employees happy and safe. For this reason, modern workplace amenities are taking on new …

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Building Analytics Software and Retail: Creating Opportunity for the Office

Building Analytics Software and Retail: Creating Opportunity for the Office

If you’re in the commercial real estate (CRE) space, you know that the building analytics market is growing exponentially. In fact, MarketsandMarkets expects the industry to grow to $11.10 billion by 2023. But what is building analytics software, and what is it capable of?  In essence, building analytics software monitors building performance and helps drive …

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Working Smarter With A Tenant Communication App

Working Smarter With a Tenant Communication App

Today’s office tenants have spoken.  According to a recent CBRE study, 62% of tenants seek connected technologies and building apps in their workplaces. As the commercial real estate (CRE) landscape changes greatly, the need for a mobile app that makes landlord-tenant communication possible grows.  Historically, landlords and property teams have used antiquated methods to reach …

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How Touchless Technology Fuels the Workplace | HqO

Touchless Technology and the Workplace

Post-pandemic social distancing protocols kicked off the use of touchless technology across every industry. Of these, commercial real estate (CRE) arguably went through the largest transformation. And contactless solutions are here to stay: MarketsandMarkets projects that the touchless sensing market will reach $15.3 billion in 2025, a staggering increase from $6.8 billion in 2020.  Modern …

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Tenant Experience Technology: Building a Business Case | HqO

Building Your Tenant Experience Technology Business Case

Tenant experience technology (also known as TeX or TenX) is bringing commercial real estate (CRE) leaders and property teams closer to their building occupants than ever before — but how can you prove it? The rise of TeX is creating new and exciting engagement opportunities for tenants by aggregating and anonymizing meaningful data on what …

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How to Boost Engagement with Your Tenant Experience Solution | HqO

How to Boost Engagement with Your Tenant Experience Solution

If this past year has taught us anything, it’s that the commercial real estate (CRE) industry needs a digital tenant experience solution to create the most value for modern tenants.  In the United States, COVID-19 vaccination rates are on the rise. As restrictions lift across the country, tenants and their employees will soon be heading …

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The Tenant Experience Technology Buyer’s Process | HqO

Navigating the Tenant Experience Technology Buyer’s Process

It’s a tale as old as time: commercial real estate (CRE) leaders have spent years searching for ways to attract and retain highly sought-after tenants, increase office value, and inform their investments to create efficiencies in building costs and operations. In today’s world, accomplishing these feats begins with focusing on the workplace experience. By making the …

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Tenant Experience App Features: 5 Improvements for Your Office | HqO

5 of Our Favorite Tenant Experience App Features

The adoption of office technology partnerships has become a necessity in a world adjusting to more flexible, hybrid work models. Modern tenant experience strategies aim to help landlords and property management teams bring new life to the overall building experience, while also reinforcing a competitive advantage in an evolving industry. Because of this, tenant experience …

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Improve Your Tenant Experience Strategy with 5 Tech Partners | HqO

5 Technology Partners That Will Improve Your Tenant Experience Strategy

Tenant experience is an evolving concept. The more we learn about the needs of building occupants and community members, the more we can enhance our tenant experience strategy to meet those needs. The easiest way to keep on top of trends and shifts in the market (and the workforce) is through technology: property management and …

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