tenant engagement platform

Frank Talks CRE: The Constant of Change is Not a New Concept | HqO

Frank Talks CRE: The Constant of Change

Reading Time: 3 minutes Panta rhei. So observed Heraclitus of Ephesus approximately 2,500 years ago. Literally translated from ancient Greek as “everything flows” or “all things are in flux,” the philosophical concept of panta rhei is perhaps more resonant to us in the familiar vernacular, “there is nothing so constant as change.”  The commercial real estate industry has been …

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Tenant Experience Technology: The Ins and Outs of Budgeting | HqO

The Ins and Outs of Budgeting for Tenant Experience Technology

Reading Time: 5 minutes Tenant experience technology has become the force bringing commercial real estate (CRE) leaders and property teams closer to their building occupants than ever before. The rise of tenant experience can not only be leveraged to create new and exciting engagement opportunities for tenants, but also to collect meaningful data on what building occupants really want, …

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The Tenant Experience Platform for CRE is HqOS | HqO

HqOS: The Ultimate Tenant Experience Platform

Reading Time: 4 minutes Currently, property owners and teams in commercial real estate (CRE) are challenged with establishing exceptional customer experiences to keep up with the modern workforce through a tenant experience platform. By investing in the tech-enabled operations associated with creating exceptional tenant experiences — such as implementing ways to streamline property management needs, the procurement process, and …

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A Tenant Experience Platform: How to Address COVID Burnout | HqO

4 Ways a Tenant Experience Platform Can Address COVID Burnout

Reading Time: 5 minutes At the beginning of the pandemic, we knew that CRE leaders would need to foster a greater sense of connection between landlords and tenants through the implementation of a tenant experience platform. As time has passed, this need has only grown stronger. Though what was applicable 10 months ago is not entirely the same as …

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Why Is Tenant Engagement So Important for CRE? | HqO

Why Is Tenant Engagement So Important?

Reading Time: 4 minutes How you think about your tenant engagement approach can determine your successes or failures as a business.  In today’s commercial real estate (CRE) landscape, this rings true more than ever. Due to the sudden boom of technological innovation for the office and business shifts towards more flexible workplace models, the industry has reached a point …

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Tenant Engagement: 6 Ways to Become a Tenant-Centric Company | HqO

6 Ways to Increase Your Tenant Engagement and Become a More Tenant-Centric Company

Reading Time: 4 minutes The commercial real estate (CRE) industry has seen significant change over the last 5 to 10 years. This change can be tied to the evolving tenant demands that have come from an economy moving at the speed of the Internet. Flexible workplaces and coworking businesses have dominated the headlines, and shown that tenants and employees …

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Tenant Apps: How to Establish a Seamless Procurement Process | HqO

Managing Tenant Apps: How to Establish a Seamless Procurement Process for the Return to Office

Reading Time: 5 minutes With a COVID-19 vaccine starting to make its way across the world, tenants will begin readily returning to the office — that is, if they haven’t begun this transition already. To boost occupancy and ease the transition from remote work habits, commercial office owners need to provide real-time communication about what’s been done at the …

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Tenant Apps: 10 Solutions You Need for Your Office | HqO

10 Tenant Apps You Need for Your Office Portfolio

Reading Time: 4 minutes Due to constantly developing tenant and office building needs, the adoption of proptech and technology partnerships has become a necessity in a world adjusting to rapidly evolving work models. Tenant engagement tools — which include mobile landlord apps, tenant communication apps, digital amenities, and more — not only help landlords and property teams bring new …

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What Makes a Good Tenant Experience: Part 2 | HqO

What Makes a Good Tenant Experience: Re-Defining the Tenant Persona

Reading Time: 5 minutes As we reflected in our 2021 state of tenant experience report, an incredible amount has changed this past year — including the modern-day tenant experience. As you read on, we’ll walk you through what you need to know about what qualities make a good tenant experience in 2021, including what makes a good tenant and …

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What Makes a Good Tenant Experience: Part 1 | HqO

What Makes a Good Tenant Experience: The Rules of Good Engagement

Reading Time: 3 minutes When thinking about a typical commercial real estate tenant, many overlook the small details of their day. From their morning commute, to their favorite coffee, to even post-work activities such as doctor’s appointments or fitness classes, tenant activities are more ingrained in your building community than you may think. Even actions outside of your building …

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Frank Talks CRE: The Tenant Experience Snowball | HqO

Frank Talks CRE: The Tenant Experience Snowball

Reading Time: 3 minutes The image of an accelerating, ever-enlarging snowball rolling downhill is one of the most universally understood symbols of a force; once begun, it continues to grow with a powerful, unrelenting, and unstoppable momentum of its own. A seemingly insignificant, hand-fashioned frozen sphere may start its journey unassumingly, gathering in diameter and energy as it descends …

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Why Your Property Management App Can’t Stand Alone | HqO

Why Your Property Management App Can’t Stand Alone

Reading Time: 5 minutes In recent years, the tenant experience (TeX) space has been flooded with new software providers and offerings, often making it difficult to identify the best property management app from the rest. However, the pandemic has drastically changed where, when, and how people work, and commercial office owners must now take a hybrid approach to the workplace …

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How a Property Management App Creates Frictionless Experiences | HqO

A Day in the Life: How a Property Management App Creates Frictionless Building Experiences

Reading Time: 5 minutes It’s safe to say that technological innovation has been constantly evolving for the past several years. However, no one would have been able to predict the whirlwind of digital adoption before the COVID-19 pandemic disrupted industries across the globe. In CRE alone, we’re now witnessing decades of progress being achieved within a single year. Current-day …

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Why Office Space Software Requires a Platform Approach | HqO

The Power of a CRE Operating System: Why Office Space Software Requires a Platform Approach

Reading Time: 3 minutes With our most recent launch, HqO entered a new stage of our product journey. The introduction of HqOS™ Headquarters and our Partner Portal has helped us go beyond standard office space software, by becoming a true tenant experience operating system for commercial real estate (CRE) customers. Think of HqOS like an iPhone’s iOS software — …

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How a CRE Operating System Manages Building Complexity | HqO

One System for All: How an OS Manages Complexity for CRE

Reading Time: 4 minutes Ever since the onset of the digital revolution — which began with the invention of the Internet, various mobile devices, social networking, big data, and computing clouds — technology experts across the world have been working towards the next big digital breakthrough. We’ve seen this play out in a variety of industries; healthcare has been …

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