tenant engagement

Conversations: Pennybacker Capital's Pat Rippe | HqO

Pat Rippe of Pennybacker Capital

Reading Time: 9 minutes Pat Rippe Managing Director, Portfolio Optimization As a Managing Director for Pennybacker Capital, Pat oversees the private equity firm’s office portfolio throughout the entire development, re-development, and asset management processes. Whether it’s a renovation and reposition or a ground-up project, Pat collaborates with various teams both inside and outside  the organization to create exciting and …

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Canada's Return to Office and the Role of Technology | HqO

The Role of Technology in Canada’s Return to Office

Reading Time: 4 minutes There’s a burning question among Canadians and the larger global workforce: When will we go back to the office? As a commercial real estate (CRE) professional with years of global asset management experience, I wish I had all the answers. Unfortunately, since return to office (RTO) dates for the majority of Canadian companies are tied …

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How Office Design and the Environment Influence Behavior | HqO

How Environment Influences Behavior

Reading Time: 3 minutes Everyone’s interpretation of the perfect workplace is different. If you asked James O’Flaherty, Director of Business Operations at Adtrak, about how to create a more engaging workplace environment, he would probably tell you that it’s about working with what you have. Earlier this year, he set out to rejuvenate Adtrak’s entire 16,500 square foot office …

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SEO Blog Tenant Engagement Managers

The Rise of the Tenant Engagement Manager

Reading Time: 3 minutes There is a substantial need for more diverse, flexible office space in order to attract and retain tenants. Why? More and more employees expect flexibility where they work, be it through policy or the physical office building itself.  Hospitable, consumer-first workplace experiences are being used to foster short- and long-term tenant satisfaction. Because of this, …

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Conversations: Tenant Engagement Manager at Lincoln Property | HqO

Conversations with Alesia Sanganoo of 25 Mass Ave (Washington, D.C.)

Reading Time: 8 minutes Alesia Sanganoo Tenant Engagement Manager As a Tenant Engagement Manager for Lincoln Property Company, Alesia supports the leasing team; cultivates and sustains positive relationships with tenants; and develops and executes innovative data-driven initiatives at 25 Massachusetts Avenue located in Washington, D.C. The property, which is owned by global investment firm Nuveen Real Estate, boasts of …

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The Modern Office: Social and Technological Demands | HqO

The Social and Technological Demands Changing the Office

Reading Time: 4 minutes A recent survey by Price Waterhouse Cooper found that 87% of employees think the modern office is important for collaborating with team members and building relationships.  However, there are still many questions involving the office’s role in the overall workplace experience. For example, what exactly do tenants require from the office to support their needs? …

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tenant experience software

Using Tenant Experience Software to Grow Community

Reading Time: 3 minutes Tenant experience software can take many shapes and forms.  In today’s world, the tenant experience extends beyond the building itself, meaning the tools to support it must encompass every element in and around a property. A wide range of office functionalities can be streamlined through the right platform, like access control or room booking technology. …

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Getting Tenant Data That Matters in Commercial Real Estate | HqO

Getting Tenant Data That Matters

Reading Time: 4 minutes In “The New Tenant Journey,” we explored the importance of understanding the attitudes and opinions of tenant-employees. While employers set the work rules that determine when, where, and how their teams work, the mindsets of their respective staff members are playing an increasingly significant role in how companies make those decisions. To collect the empirical …

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Conversations: Property Manager at Cousins Properties | HqO

Conversations with Bernard Lee of the Terminus Buildings (Atlanta, GA)

Reading Time: 5 minutes Bernard Lee Property Manager at Cousins Properties As a Property Manager at Cousins Properties, Bernard is in charge of the maintenance and operations of the Terminus buildings located in Atlanta, GA. Bernard uses his over 13 years of commercial real estate experience to make sure key objectives and deadlines are met and ensure the success …

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Behind the Scenes of HqO's Access Lab

Behind the Scenes of HqO’s Access Lab

Reading Time: 3 minutes Modern access control solutions play a crucial role in the tenant experience. The right technologies can achieve any number of property management goals, like enhanced physical security for your building; a seamless, touchless journey throughout a property or portfolio; and increased activation points that provide important occupancy data. Thus, it comes as no surprise that …

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Working Smarter With A Tenant Communication App

Working Smarter With a Tenant Communication App

Reading Time: 3 minutes Today’s office tenants have spoken.  According to a recent CBRE study, 62% of tenants seek connected technologies and building apps in their workplaces. As the commercial real estate (CRE) landscape changes greatly, the need for a mobile app that makes landlord-tenant communication possible grows.  Historically, landlords and property teams have used antiquated methods to reach …

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The New Tenant Journey in Commercial Real Estate | HqO

The New Tenant Journey

Reading Time: 4 minutes The dynamics of the employer-employee relationship have profoundly changed in what we all hope are the waning days of the COVID-19 pandemic. Until March 2020, employers commonly set the work rules that determine the parameters of when employees worked, how they worked, and where they worked. While employers will continue to define how to best …

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Conversations: Assistant Property Manager at Cushman & Wakefield | HqO

Cortney Haney of the Lincoln Centre

Reading Time: 8 minutes Cortney Haney Assistant Property Manager (Community Manager) As an Assistant Property Manager for Cushman & Wakefield, Cortney manages all of the event planning and tenant relations at the Lincoln Centre located in Dallas, Texas. The property, which is owned by global investment firm Nuveen Real Estate, boasts of a lively building community, sustainable office practices, …

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leverage and protect tenant data

How to Leverage and Protect Tenant Data, The Right Way

Reading Time: 4 minutes Technology is everywhere. Our phones are alarms, work assistants, commuting advisors, health trackers, and entertainment sources. The cloud and Internet of Things (IoT) channel these experiences across all connected systems, guiding us through the day one seamless transition at a time. Perhaps this is why 59.5% of the global population are active internet users, with …

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