Reading Time: 3 minutesWe’re back in the office, but things have changed. How can you give your employees what they need, want, and expect? How can you create a truly “happy” office? The click of fingers against keyboards. The smell of fresh coffee. Voices – whispers, laughs, shouts – from meeting rooms, cubicles, canteens. For more than a …
The Office Evolution: What is Workplace Experience? Read More »
Reading Time: 7 minutesJenny Clark HqO Tenant Engagement Specialist Jenny Clark joined HqO in 2020 as a Tenant Engagement Specialist to help HqO’s dedicated services team create world-class workplace experiences. Prior to HqO, Jenny held positions in marketing, and she draws upon this experience to write and create content as well as collaborate internally and externally with all …
Reading Time: 2 minutesEmployee office usage patterns haven’t disappeared, but they have changed. What can they tell us? In a recent “Mann Report” article, Thijs van der Burgt, HqO’s Managing Director of Global Corporate Solutions, wrote about the patterns and predictability of employee office usage. “Pre-pandemic, most [companies] could bank on at least 70% of their user base …
Patterns, Predictability, and People: Analyzing Office Usage in a Post-COVID Workplace Read More »
Reading Time: 5 minutesIn the past few years, we’ve seen many changes to the workplace including a drastic shift in the value drivers of commercial real estate (CRE). The things that once made a workplace enticing and meaningful — such as its location and its physical amenities — are being challenged by an equally heightened focus on appealing …
Reading Time: 2 minutesThe commercial real estate (CRE) space has completely transformed in recent years. Despite often being thought of as one of the slowest industries to modernize, many leading firms have taken steps to digitize their operations and properties to enhance the workplace experience. On this episode of The Let’s Go Show, Chase Garbarino speaks to Pat …
The Let’s Go Show Recap: Keeping Assets Competitive in 2022 Read More »
Reading Time: 2 minutesToday, flexible work environments are driven by a single truth: the hybrid workplace is what modern tenants want. And to meet their demands, office buildings need to be more than a location that produces work. From the pre-pandemic coworking boom to today’s demands for an individualized approach to workplaces, Monika Solak of Nexudus has seen …
Reading Time: 7 minutesJoanna Morrow and Adriana Silva Senior Property Manager and Regional Marketing and Events Manager At LBA Realty, Joanna and Adriana support two different sides of the business. On one hand, Joanna manages the day-to-day operations of LBA’s One Culver property, a Class A office building with a diverse range of tenants. Her role includes ensuring …
Reading Time: 2 minutesLast week, we talked about the importance of technology in the workplace and its ability to enhance the tenant engagement journey — all the way from initial activation to building full-fledged customer loyalty. And, needless to say, workplace technology comes with a lot of moving parts. Property teams have an endless array of modern solutions to …
Customer Success and a Better Workplace Experience Read More »
Reading Time: 2 minutesThe secret to enhancing tenant engagement in the workplace is making sure your property’s physical infrastructure and technology stack work together in unison. HqO’s Engagement Experts have identified three stages of the tenant engagement journey that are both customizable and critical to creating successful workplace experiences: technology activation, engagement, and loyalty. Each stage incorporates a …
Technology’s Role in the Tenant Engagement Journey Read More »
Reading Time: 3 minutesExperiences have taken the commercial real estate (CRE) industry by storm. So much so, that a strong focus on personalized workplace experiences is the key behind modern property teams’ ability to attract and retain tenants, increase NOI, and differentiate their properties. With tenant demands and hybrid work constantly evolving, providing unique experiences in the workplace …
Reading Time: 4 minutesThe office has changed a lot since March 2020, when the World Health Organization (WHO) declared the COVID-19 virus a global pandemic. As the entire world scrambled to adjust to heightened health and safety protocols, the commercial real estate (CRE) sector unsurprisingly took a substantial hit: after all, how could landlords and property teams justify …
Reading Time: 11 minutesPatrick Nurse and Nishit Shah Manager, Tenant Relations and Senior Manager, Smart Buildings At Cadillac Fairview, Patrick and Nishit have very different responsibilities. On one hand, Patrick brings over 20 years of experience with him in his role as Tenant Relations Manager at Toronto’s renowned CF Toronto Eaton Centre Complex. He serves as the liaison …
Patrick Nurse and Nishit Shah of Cadillac Fairview Read More »
Reading Time: 6 minutesIn last week’s blog, I dove into the first few panels from EXPERIENCE, the only commercial real estate (CRE) event dedicated completely to tenant experience. And, let me tell you, it was incredible. Not only did our guest speakers give amazing advice and serve as model examples for the future of the workplace, but the …
Reading Time: 3 minutesMost consumers prefer spending money on experiences over stuff. To this day, the “experience economy” reigns supreme in modern business and advertising strategies alike. In fact, Winterberry Group found a 6.3% increase in spending on experiences over material goods in 2019. However, this widespread shift to experiences is not limited to just online stores or …
Reading Time: 3 minutesWe’ve been talking a lot about connected retail experiences, but let’s face it: retail is a fairly broad term. It’s made to encompass all forms of selling goods and services to the public. For example, your daily coffee order is considered retail. However, so are your dry cleaning and specialty service needs. For the office, …
Retail at Work: The Experiences Driving Tenant Engagement Read More »