Reading Time: 2 minutes Boston’s Seaport has undergone a radical transformation over the last 10-15 years. What used to be relatively dead space made up mostly of parking lots has turned into one of the most desirable locations in the city to live, work, and play. One of the big developers of the Boston Seaport is WS Development. Over …
Reading Time: 3 minutes The events over the last 12 months have been unprecedented. We have all had to adapt to a new way of life, on both personal and professional fronts. The future of work may change forever, and there are many facets to this transformation. However, there is one very visible and positive change: the significant increase …
What CRE Leaders Can Expect for the Future of Work Read More »
Reading Time: 4 minutes We have all experienced that feeling of frustration when struggling to navigate a corporate office. From getting lost the first time you go to a company’s headquarters for a business meeting or job interview, to trying to locate the company restaurant on your first day, finding your way around can be nerve-wracking. Even in familiar …
5 Reasons Why Indoor Maps and Wayfinding Should be Part of the Tenant Experience Read More »
Reading Time: 3 minutes Ticket-buying fans have long been at the center of the sports business ecosystem. These are the valued customers that invest their time and money to attend a game – despite the inconveniences – rather than engaging in the minimal effort required to watch the contest on television. To sports teams, the most important fans of …
Frank Talks CRE: Membership Has its Privileges (Part 1) Read More »
Reading Time: 3 minutes This blog is co-authored by HqO’s Julia Paolucci and Greg Milnarik Throughout the pandemic, CRE has tackled the unforeseen — showing agility, flexibility, and creativity in its problem-solving. As light emerges at the end of the COVID-19 tunnel, the real estate industry now appears energised and empowered to take on the next collective obstacle requiring …
Why Tenant Engagement Drives Sustainability Engagement Read More »
Reading Time: 3 minutes We know a thing or two when it comes to tenant engagement. We also know that the only way to guarantee a successful workplace experience is to guarantee the success of our customers: the landlords and property teams who work hard every day to enhance their buildings to attract larger customers, increase loyalty and brand …
Measuring How to Keep Tenants Happy Through Customer Success Read More »
Reading Time: 5 minutes According to Ernst & Young, deploying new commercial real estate data and analytics tools is the #1 technology priority for commercial office owners in a post-COVID world. There are many reasons to invest in such tools, but since most tenants and their employees have been working from someplace other than their office this past year, …
Reading Time: 3 minutes A major consideration in everyone’s return to office planning is tenant commute. When facing concerns around commonly trafficked areas and the need for strengthened sanitation, this only makes sense. Whether you’re already back to the office or are in the middle of executing your return, we’ve all been forced to ask ourselves some important questions …
How to Keep Tenants Happy: From Driveway to Desk Read More »
Reading Time: 3 minutes Commercial real estate market statistics point to several new emerging trends that have painted a technology-driven forecast for the next several years. With a complete digital revolution underway, the office sector can expect an increase in the need for technology partnerships to successfully enhance communications with their end-users and create technology-driven experiences. This is further …
What Commercial Real Estate Market Statistics Tell Us About Tenant Experience Read More »
Reading Time: 4 minutes This blog is co-authored by HqO’s Courtney Eastes and John Bosch of the Customer Success team It all starts with a simple question: What is our purpose as a business? HqO produces software, but is that our purpose, or just something we do? Ultimately, we want to catalyze the shift from a property-focused industry to …
Why Customer Success Produces Tenant Experience Success Read More »
Reading Time: 4 minutes How you think about your tenant engagement approach can determine your successes or failures as a business. In today’s commercial real estate (CRE) landscape, this rings true more than ever. Due to the sudden boom of technological innovation for the office and business shifts towards more flexible workplace models, the industry has reached a point …
Reading Time: 4 minutes The commercial real estate (CRE) industry has seen significant change over the last 5 to 10 years. This change can be tied to the evolving tenant demands that have come from an economy moving at the speed of the Internet. Flexible workplaces and coworking businesses have dominated the headlines, and shown that tenants and employees …
6 Ways to Increase Your Tenant Engagement and Become a More Tenant-Centric Company Read More »
Reading Time: 4 minutes When we released our commercial real estate forecast last year, The State of TeX in 2020, none of our predictions could have anticipated the complete digital revolution that was to come. Due to the onset of the global COVID-19 pandemic, the interest, demand, and competition for tenant experience technologies erupted at a breakneck pace. Now, …
The State of TeX in 2021: Today’s Most Important Commercial Real Estate Trends Read More »
Reading Time: 4 minutes If you know HqO, you know that enhancing physical office spaces with digital experiences is our bread and butter — we help people to love where they work. We have long stressed that creating a community in the workplace requires a tenant-first approach, and while the recent global health pandemic has changed a lot, it …
Strengthening Building Communities with an End-to-End Operating System Read More »
Reading Time: 4 minutes ‘Twas December 10th, 2019, and all came together from the HqO team. They gathered in office with holiday cheer, and excitedly received their new HqO gear. After the gifts the awards show occurred, then later that night the annual party emerged. We ate and we drank, we had sushi with soy. We hugged and shook …
‘Tis the Season: 4 Ideas for Digital Company Holiday Events Read More »