tenant experience

Enter the TAMI vs. FIRE debate. As the modern workplace around us is changing, so are our opinions on the different types of tenants we serve.

TAMI vs. FIRE Tenants: Who They Are and Why They Matter

Real Estate Experience Trends

Reading Time: 3 minutesIf this past year has taught us anything, it’s that major change is already underway for the commercial real estate (CRE) industry. CRE’s recent digital transformation has shed light on several important focus areas for office landlords and property teams, such as re-evaluating a portfolio’s technology stack and, more importantly, getting to know the tenants …

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Frank Talks CRE: Membership Has its Privileges, Part 2 | HqO

Frank Talks CRE: Membership Has its Privileges (Part 2)

Real Estate Experience Trends

Reading Time: 4 minutesIn the last installment of “Frank Talks CRE,” we explored the competitive advantages that can be accomplished by recognizing that tenants are not simply occupants in our offices or merely employees of our customer-lessees. Rather, tenants are valued individual members of our building community. This transformative notion is inspired by the many teams in the …

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HqO's Core Ideology : Insights from Our CEO | HqO

HqO’s Core Ideology

HqO News

Reading Time: 2 minutes“Cities are the absence of physical space between people and companies. They are proximity, density, closeness. They enable us to work and play together, and their success depends on the demand for physical connection.” — Edward Glaeser, Triumph of the City At HqO, we believe that cities are humanity’s most important social product. Since the …

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The Best Tenant Engagement Platform for Landlords | HqO

What’s the Best Tenant Engagement Platform for Landlords?

Real Estate Experience Trends

Reading Time: 3 minutesCultivating your building’s tenant experience is your most important retention strategy. By making sure the small details of every employee’s day are accounted for — such as their morning commute, their favorite coffee and lunch spots, or even post-work activities — you can strengthen your building community and keep tenants drawn to the office. In the …

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Why Indoor Maps and Wayfinding Are Part of the Tenant Experience | HqO

5 Reasons Why Indoor Maps and Wayfinding Should be Part of the Tenant Experience

Real Estate Experience Trends

Reading Time: 4 minutesWe have all experienced that feeling of frustration when struggling to navigate a corporate office. From getting lost the first time you go to a company’s headquarters for a business meeting or job interview, to trying to locate the company restaurant on your first day, finding your way around can be nerve-wracking. Even in familiar …

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A Tenant Engagement Platform for Landlords and the Community | HqO

How a Tenant Engagement Platform for Landlords Benefits the Entire Community

Real Estate Experience Trends

Reading Time: 4 minutesStrengthening your office community goes beyond the four walls of your building. In today’s world, the best tenant experiences encompass every aspect of an employee’s day — from addressing commuting pain points to offering a diverse range of food services. Technology has supported these modern-day needs by further blending the physical and digital workplaces to …

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Frank Talks CRE: Membership Has its Privileges, Part 1 | HqO

Frank Talks CRE: Membership Has its Privileges (Part 1)

Real Estate Experience Trends

Reading Time: 3 minutesTicket-buying fans have long been at the center of the sports business ecosystem. These are the valued customers that invest their time and money to attend a game – despite the inconveniences – rather than engaging in the minimal effort required to watch the contest on television. To sports teams, the most important fans of …

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Using Tenant Experience Analytics to Inform CRE Decision-Making | HqO

Using Tenant Experience Analytics to Inform Commercial Real Estate Decision-Making: Digital Grid Analytics

Product Updates

Reading Time: 5 minutesAccording to Ernst & Young, deploying new commercial real estate data and analytics tools is the #1 technology priority for commercial office owners in a post-COVID world. There are many reasons to invest in such tools, but since most tenants and their employees have been working from someplace other than their office this past year, …

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How to Keep Tenants Happy: From Driveway to Desk | HqO

How to Keep Tenants Happy: From Driveway to Desk

Real Estate Experience Trends

Reading Time: 3 minutesA major consideration in everyone’s return to office planning is tenant commute. When facing concerns around commonly trafficked areas and the need for strengthened sanitation, this only makes sense. Whether you’re already back to the office or are in the middle of executing your return, we’ve all been forced to ask ourselves some important questions …

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What Commercial Real Estate Market Statistics Tell Us About TeX | HqO

What Commercial Real Estate Market Statistics Tell Us About Tenant Experience

Real Estate Experience Trends

Reading Time: 3 minutesCommercial real estate market statistics point to several new emerging trends that have painted a technology-driven forecast for the next several years. With a complete digital revolution underway, the office sector can expect an increase in the need for technology partnerships to successfully enhance communications with their end-users and create technology-driven experiences. This is further …

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Frank Talks CRE: The Constant of Change is Not a New Concept | HqO

Frank Talks CRE: The Constant of Change

Real Estate Experience Trends

Reading Time: 3 minutesPanta rhei. So observed Heraclitus of Ephesus approximately 2,500 years ago. Literally translated from ancient Greek as “everything flows” or “all things are in flux,” the philosophical concept of panta rhei is perhaps more resonant to us in the familiar vernacular, “there is nothing so constant as change.”  The commercial real estate industry has been …

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Why Customer Success Produces Tenant Experience Success | HqO

Why Customer Success Produces Tenant Experience Success

Real Estate Experience Trends

Reading Time: 4 minutesThis blog is co-authored by HqO’s Courtney Eastes and John Bosch of the Customer Success team It all starts with a simple question: What is our purpose as a business?  HqO produces software, but is that our purpose, or just something we do? Ultimately, we want to catalyze the shift from a property-focused industry to …

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