tenant experience

Why Indoor Maps and Wayfinding Are Part of the Tenant Experience | HqO

5 Reasons Why Indoor Maps and Wayfinding Should be Part of the Tenant Experience

Real Estate Experience Trends / By

Reading Time: 4 minutes We have all experienced that feeling of frustration when struggling to navigate a corporate office. From getting lost the first time you go to a company’s headquarters for a business meeting or job interview, to trying to locate the company restaurant on your first day, finding your way around can be nerve-wracking. Even in familiar …

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A Tenant Engagement Platform for Landlords and the Community | HqO

How a Tenant Engagement Platform for Landlords Benefits the Entire Community

Real Estate Experience Trends / By

Reading Time: 4 minutes Strengthening your office community goes beyond the four walls of your building. In today’s world, the best tenant experiences encompass every aspect of an employee’s day — from addressing commuting pain points to offering a diverse range of food services. Technology has supported these modern-day needs by further blending the physical and digital workplaces to …

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Frank Talks CRE: Membership Has its Privileges, Part 1 | HqO

Frank Talks CRE: Membership Has its Privileges (Part 1)

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Reading Time: 3 minutes Ticket-buying fans have long been at the center of the sports business ecosystem. These are the valued customers that invest their time and money to attend a game – despite the inconveniences – rather than engaging in the minimal effort required to watch the contest on television. To sports teams, the most important fans of …

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Using Tenant Experience Analytics to Inform CRE Decision-Making | HqO

Using Tenant Experience Analytics to Inform Commercial Real Estate Decision-Making: Digital Grid Analytics

Product Updates / By

Reading Time: 5 minutes According to Ernst & Young, deploying new commercial real estate data and analytics tools is the #1 technology priority for commercial office owners in a post-COVID world. There are many reasons to invest in such tools, but since most tenants and their employees have been working from someplace other than their office this past year, …

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How to Keep Tenants Happy: From Driveway to Desk | HqO

How to Keep Tenants Happy: From Driveway to Desk

Real Estate Experience Trends / By

Reading Time: 3 minutes A major consideration in everyone’s return to office planning is tenant commute. When facing concerns around commonly trafficked areas and the need for strengthened sanitation, this only makes sense. Whether you’re already back to the office or are in the middle of executing your return, we’ve all been forced to ask ourselves some important questions …

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What Commercial Real Estate Market Statistics Tell Us About TeX | HqO

What Commercial Real Estate Market Statistics Tell Us About Tenant Experience

Real Estate Experience Trends / By

Reading Time: 3 minutes Commercial real estate market statistics point to several new emerging trends that have painted a technology-driven forecast for the next several years. With a complete digital revolution underway, the office sector can expect an increase in the need for technology partnerships to successfully enhance communications with their end-users and create technology-driven experiences. This is further …

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Frank Talks CRE: The Constant of Change is Not a New Concept | HqO

Frank Talks CRE: The Constant of Change

Real Estate Experience Trends / By

Reading Time: 3 minutes Panta rhei. So observed Heraclitus of Ephesus approximately 2,500 years ago. Literally translated from ancient Greek as “everything flows” or “all things are in flux,” the philosophical concept of panta rhei is perhaps more resonant to us in the familiar vernacular, “there is nothing so constant as change.”  The commercial real estate industry has been …

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Why Customer Success Produces Tenant Experience Success | HqO

Why Customer Success Produces Tenant Experience Success

Real Estate Experience Trends / By

Reading Time: 4 minutes This blog is co-authored by HqO’s Courtney Eastes and John Bosch of the Customer Success team It all starts with a simple question: What is our purpose as a business?  HqO produces software, but is that our purpose, or just something we do? Ultimately, we want to catalyze the shift from a property-focused industry to …

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Why Is Tenant Engagement So Important for CRE? | HqO

Why Is Tenant Engagement So Important?

Real Estate Experience Trends / By

Reading Time: 4 minutes How you think about your tenant engagement approach can determine your successes or failures as a business.  In today’s commercial real estate (CRE) landscape, this rings true more than ever. Due to the sudden boom of technological innovation for the office and business shifts towards more flexible workplace models, the industry has reached a point …

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Tenant Engagement: 6 Ways to Become a Tenant-Centric Company | HqO

6 Ways to Increase Your Tenant Engagement and Become a More Tenant-Centric Company

Real Estate Experience Trends / By

Reading Time: 4 minutes The commercial real estate (CRE) industry has seen significant change over the last 5 to 10 years. This change can be tied to the evolving tenant demands that have come from an economy moving at the speed of the Internet. Flexible workplaces and coworking businesses have dominated the headlines, and shown that tenants and employees …

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Building Amenities are the Key to Your Office's Success | HqO

Flight to Quality: The Role of Building Amenities in Your Office’s Success

Real Estate Experience Trends / By

Reading Time: 4 minutes We can all think of our favorite office building amenities: the fancy on-site gym that you go to before and after work, the lounge and game rooms that help you unwind during a stressful work day, and even the available snacks and beverages in the office kitchen that you look forward to each day of …

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Frank Talks CRE: The Tenant Experience Snowball | HqO

Frank Talks CRE: The Tenant Experience Snowball

Real Estate Experience Trends / By

Reading Time: 3 minutes The image of an accelerating, ever-enlarging snowball rolling downhill is one of the most universally understood symbols of a force; once begun, it continues to grow with a powerful, unrelenting, and unstoppable momentum of its own. A seemingly insignificant, hand-fashioned frozen sphere may start its journey unassumingly, gathering in diameter and energy as it descends …

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Why Your Property Management App Can’t Stand Alone | HqO

Why Your Property Management App Can’t Stand Alone

Real Estate Experience Trends / By

Reading Time: 5 minutes In recent years, the tenant experience (TeX) space has been flooded with new software providers and offerings, often making it difficult to identify the best property management app from the rest. However, the pandemic has drastically changed where, when, and how people work, and commercial office owners must now take a hybrid approach to the workplace …

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How a Property Management App Creates Frictionless Experiences | HqO

A Day in the Life: How a Property Management App Creates Frictionless Building Experiences

Real Estate Experience Trends / By

Reading Time: 5 minutes It’s safe to say that technological innovation has been constantly evolving for the past several years. However, no one would have been able to predict the whirlwind of digital adoption before the COVID-19 pandemic disrupted industries across the globe. In CRE alone, we’re now witnessing decades of progress being achieved within a single year. Current-day …

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